Technician I

Automatic Data Processing, Inc.; Charlotte (NC); In loco; USD 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Core values: teamwork, integrity, and

Work/ Life Balance

Fun at work

Descrizione del lavoro

Conterra Networks is seeking a NOC Technician I to monitor and support our network infrastructure, collaborating with 3rd party partners to resolve issues and documenting incidents per SOPs. This contract-to-hire role emphasizes reliable service and clear communication.

Education includes a High School Diploma or technical training; 0–1 year in Tier 1 network operations and strong customer service are preferred. On-call responsibilities apply.

Competenze

• HS diploma or equivalent required; technical training preferred.
• 0–1 year in Tier 1 network operations support or related.
• Experience with data/voice networks; strong customer service mindset.

Mansioni

• Monitor power alarms via NMS and create incident tickets 24/7.
• Troubleshoot data and voice network incidents promptly.
• Prioritize issues by severity and escalate when needed.
• Provide status updates and document each incident clearly.
• Coordinate with Field Operations; maintain communication with customers.
• Maintain QA scores and perform on-call duties as required.

Conoscenze

Customer service

Troubleshooting

Documentation

Incident management

Communication

Multi-tasking

On-call

Teamwork

NMS

Formazione

High School Diploma

Technical degree or training

Strumenti

MS Office

SharePoint

Telnet

SSH

RDP

WebHTTPS

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

JOBTITLE:

NOC Technician I (Contract to Hire position)

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people- and how much we care before, during, and after the build-that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

JOBPURPOSE:

The Technician I will be responsible for monitoring and supporting the overall infrastructure of Conterra's network and assisting with 3rd party partners to resolve any network issues. The responsibilities are to include customer service, problem solving, troubleshooting, documenting, escalating, and reporting. He/She will troubleshoot and track status with Conterra's incident management system to properly document the events as they occur. They will report incidents to management or other internal departments by following the SOP (Standard Operating Procedure) for escalations as required.

REQUIREDQUALIFICATIONS/REPONSIBLITIES:

• Monitor all power related alarms via NMS system and create tickets in incident management system in a 24/7 environment.
• Troubleshoot network (Data & Voice) incidents in a timely fashion.
• Prioritize network issues by severity levels and elevate to appropriate levels, as necessary.
• Resolve customer incidents via multiple communication outlets.
• Must have good customer service and organizational skills.
• Maintain status updates to internal and external customers until incidents are resolved.
• Provide accurate documentation for each incident.
• Perform various steps to verify levels and coordinate with Field Operations
• Must have clear verbal and written communication skills.
• Ability to learn and retain information in a fast-paced environment.
• Ability to multi-task efficiently and work independently and as a team while maintaining quality service.
• Respond to customer requests and provide timely communication as defined by our department’s policies.
• Possess the ability to take on new, demanding challenges.
• Demonstrate the ability to assume new levels of responsibility and deal with them effectively.
• Experience using MS Office Suite, SharePoint.
• KnowledgeofTelnet,SSH,RDP,andWEBHTTPSrequiredtoaccessdevicesandutilize web and cli interfaces.
• Must maintain and/or exceed company QA scores.
• Perform any other duties assigned by NOC supervisor or manager.
• Perform on call support as needed.

EDUCATION/CERTIFICATIONS:

• Education: High School Diploma or equivalent required. 2- or 4-year technical degree and/or equivalent training preferred.
• Experience: Minimum of 0-1 years of experience working in a Tier 1 network operations support role. Experience/training on voice and data communication networks and the individual elements within those networks, data/wireless communications principles.

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Work/ Life Balance

Diversity & Inclusion

Conterra celebrates and supports diversity for the benefit of our employees, our business, and our community. We are proud to be an equal opportunity employer and a workplace which leverages and thrives on the diversity and inclusion of everyone on our team to drive excellence throughout our organization.