Carrier Relations Specialist

Automatic Data Processing, Inc.; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible PTO

Paid holidays

Strong team culture

Job summary

Conterra Networks is seeking a detail-oriented professional to join our Charlotte, NC team as a telecom cost analyst. You will build relationships with third-party providers, review contracts, and help negotiate terms to support our nationwide fiber and telecom projects.

Ideal candidates have a Bachelor’s degree in a related field, 3–5 years in telecom cost analysis or procurement, and strong negotiation and communication skills to influence internal and external stakeholders.

Qualifications

• Bachelor’s degree required or related experience.
• Strong negotiation and written/spoken communication skills.
• Ability to analyze problems, prioritize and meet deadlines.

Responsibilities

• Develop and maintain relationships with third party providers to foster trust.
• Maintain contracts, rate cards, and vendor information.
• Assist with negotiating rates, terms, and SLAs with third parties.
• Review quotes and provide competitive pricing for off-net services.
• Coordinate fulfillment of last-mile provider orders and ensure timelines.

Skills

Negotiation

Communication

Problem solving

Education

Bachelor’s degree in Business, Finance, Engineering or related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Charlotte, NC, US

About Conterra

Conterra Networks creates custom technology-based network solutions for businesses of all sizes nationwide. For over 25 years our team of local professionals have been designing, building, and managing our 11,000+ mile owned and operated fiber network.

We are committed to providing fiber-driven solutions for even the highest-bandwidth consuming organizations, and to employing and empowering highly qualified people to serve you better than any other provider.

Our slogan reinforces our customer commitment. Conterra delivers the network, but it is our people—and how much we care before, during, and after the build—that truly sets us apart.

As we continue to expand our business, we are looking for talented people we a creative mindset, a knack for problem-solving, a collaborative work ethic, and a passion for customer service to join our team.

And that’s where you come in.

This position can be in any of the following locations: Charlotte, NC or Longview, TX

The position is a unique opportunity to

• Join a company that designs, builds, and operates new-technology-based telecom networks in the education, healthcare, enterprise, and carrier industries throughout the U.S.
• Work in a challenging, entrepreneurial environment that maintains the highest levels of integrity and reliability when partnering with organizations that share our vision and commitment to performance excellence.

What you will be doing

• Develop and maintain strong relationships with third party providers fostering trust and collaboration.
• Maintain contracts, update rate cards, building lists and network maps, escalation lists, and other vendor information as needed.
• Assist with negotiating rates, terms, conditions, and SLAs with third-party providers to ensure compliance with policy and objectives.
• Review and respond to internal quote requests and provide competitive pricing for off-net services.
• Review incoming orders and prepare order for submission by confirming services to be ordered along with the term and expected third-party cost.
• Provide coordination of fulfillment of last-mile provider orders, responsible for meeting timeline for a facilities-based, telecommunications service provider.
• Research and evaluate new off-net opportunities and providers, expanding network coverage and capabilities.
• Track and report on the performance and quality of last-mile services.
• Maintain off-net inventory, and contribute to optimization activities.
• Ad-hoc projects and requests as needed.

What you will need

• Bachelor’s degree in Business, Finance, Engineering or related experience.
• Minimum of three (3) to five (5) years’ experience in telecom cost analysis, carrier relations, pricing or procurement.
• Strong knowledge of telecom products and services to include Ethernet, IP, Wavelengths and Dark Fiber.
• Excellent negotiation and communication skills, both written and verbal.
• Communicate effectively and influence internal resources and external stakeholders at all experience levels.
• Ability to analyze and define problems, prioritize workflow, multitask, meet deadlines, and remain flexible.
• Ability to think through project dependencies and complexities to find creative ways to solve potential problems.

What we offer

• Core values that embody teamwork, integrity, and excellence
• A super talented team who values hard work, success, and fun :)
• Flexible and generous PTO schedule + paid Holiday schedule