Technician, Field Installation - Engineered Systems

Samuel, Son & Co.; Elk Grove Village (IL); On-site; USD 39,000 - 53,000; Full time

Job summary

Samuel, Son & Co. is seeking an experienced field service engineer for installation and support of engineered packaging systems in North America.

You will handle PLCs, automation controls, and mechanical/electrical aspects, while communicating field findings to leadership and assisting in product launches. Travel is substantial, including international assignments, with base pay described as an hourly rate.

Qualifications

• Two-year engineering degree preferred in a technical field.
• Experience with installing automated packaging equipment is preferred.
• Strong electrical/mechanical aptitude for field service and installations.
• Ability to travel worldwide, including international travel.

Responsibilities

• Provide customer site installation support for Samuel PSG systems.
• Support engineered systems, PLCs, automation controls, and associated equipment.
• Communicate field data to leadership and drive corrective actions.
• Lead or participate in engineering and quality projects for value.
• Provide customer training on operation and maintenance of equipment.
• Coordinate hand-off with Field Service teams and management.

Skills

PLC Systems

Allen-Bradley

Automation Controls

Electrical

Mechanical

Hydraulics

Pneumatics

Field Service

Education

Two-year engineering degree

Tools

Titan

Schneider

Fromm

Job description

RESPONSIBILITIES:

• Work as a part of the North American Installation Technical operations. This team being focused on Engineered system installations.
• Provide customer site Installation support on systems manufactured by Samuel Packaging Systems group.
• Expertly skilled in the various skillsets concerning automated systems, this to include PLC Systems support, Automation controls, Mechanical, Electrical, Hydraulics, Pneumatics, etc.
• Communicate effectively all pertinent data from field Installations, identifying trouble areas quickly in order to drive timely corrective actions to minimize customer impact and financial exposure.
• Participate in Engineering, Quality, and Marketing projects to drive best value initiatives within the Equipment technology team.
• Provide high level customer maintenance and operator training, ensuring customer staff is fully capable to maintain and operate equipment.
• A demonstrate ability to handle stressful and challenging situations.
• A Demonstrated ability and willingness to make acceptable judgment calls and decisions.
• Work with Field Service teams to hand off installations as directed by management.
• Communicate all significant information to leadership.
• Participate in new product development projects which may include additional leadership requirements at launch/field testing stages.
• To be expertly proficient in Field Service duties concerning all equipment sold by Samuel PSG.
• Highly active in the advancement of products and programs within the department and the company.

EQUIPMENT KNOWLEDGE:

• High level of experience in the Engineered Systems manufactured by Samuel Packaging Systems Group. This to also include high level of experience working with the vendor supplied heads and systems (Titan, Fromm, Schneider, etc..).
• Highly skilled and experienced in automation controls and systems. High level of experience with PLC systems, with specific experience with Allen Bradley brand control systems.
• High Level of experience in conveyance and other automation devices common in the packaging industries served by Samuel Packaging Systems.

ROLE REQUIREMENTS:

• Two-year Engineering degree from college or technical institution in a technically related field greatly preferred. Preferred experience in Electrical engineering, industrial equipment design, Field Service, and automation.
• Prior experience with installing automated packaging equipment.
• Valid US or Canada Passport and Driver’s License.
• Experienced in and available for Worldwide travel.
• Experienced in communicating effectively with foreign customers/vendors
• Strong Mechanical, Electrical, Hydraulic, and pneumatic aptitude
• Ability to manage, communicate, and provide leadership within an Engineering environment.
• Excellent communication skills.
• Ability and willingness to make accurate and correct tactical decisions and or recommendations.
• Ability to read, analyze and interpret general business periodicals, journals, technical documentation, government regulations, schematics and blueprints.
• Ability to define problems and collect pertinent data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS:

• While performing the duties associated with this position, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms,
• climb or balance, stoop, kneel, crouch, talk, and hear. Specific vision abilities required by this job include close vision, and distance vision.

WORK ENVIRONMENT:

• The noise level in the work environment is sometimes loud, proper PPE will be made available.
• The environment temperature varies from wet and dry, high heat condition, and extremely cold conditions. Employee must be capable of working within these conditions.
• A Heavy degree of travel, including international travel, is required in support of this position. Primary support being the USA and Canada. Travel expectation is 50% but at times may exceed that.

The annual base salary range for this position is $28.05 -$38.57 per hour. If you are hired, your annual base pay will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base pay range for the role.

SAMST