Technician Fiber Installation

Dycom Industries; Greensboro (NC); On-site; Full time

Job summary

An established industry player is seeking entry-level Fiber Installation Technicians to join their dynamic team in Greensboro. In this exciting role, you will be responsible for installing, maintaining, and troubleshooting fiber optic internet and telephone services. You'll work in various environments, including tight spaces, while ensuring customer satisfaction through effective communication and service. The company offers a comprehensive benefits package, including a company vehicle, medical plans, and tuition assistance, making this an excellent opportunity for those looking to start a rewarding career in technology and telecommunications.

Benefits

Company vehicle

Medical, Dental, Vision and Prescription Plans

401(k) Retirement Savings w/ Company Match

Tuition Reimbursement

Paid Time Off and Holidays

Flexible Spending Accounts

Short- and Long-Term Disability

Company Discounts

Legal Insurance

Stock Purchase Plan

Qualifications

• Must be at least 18 years old and have a valid driver's license.
• Experience in a fast-paced environment and effective communication skills are crucial.

Responsibilities

• Install and troubleshoot fiber optic internet and telephone services.
• Drive a company vehicle safely and maintain equipment.

Skills

Effective communication skills

Ability to work in tight spaces

Ability to lift and carry heavy equipment

Comfortable working in inclement weather

Education

High school diploma or GED equivalent

Tools

Small hand tools

Power tools

Test equipment

Residential networking equipment

Job description

Prince Telecom is hiring entry level Fiber Installation Technicians in Raleigh, NC to join our team and help connect America!

Compensation: $16.50/hr+

Job Type: Full-Time

We provide a company vehicle, full benefits, and tuition assistance.

What you’ll do…

• Install, disconnect, reconnect, add, change, and troubleshoot fiber optic internet, and telephone in accordance with guidelines.
• Use small hand tools, power tools, and test equipment.
• Install, setup and configure residential networking equipment such as ONT’s, routers and switches.
• Ensure that service operates within prescribed parameters by performing testing on company issued devices and customer devices.
• Attempt to identify and remedy sources of customer-perceived issues.
• Drive a company vehicle between home/office, warehouse, and work sites in a safe and courteous manner.
• Clean, maintain, and stock vehicle and equipment in order to be repaired to perform required duties.
• Complete paperwork accurately and report and record work order status updates.
• Perform Customer service duties by:

• Greeting and interacting with customers in a professional, courteous manner including when responding to escalations and repeated customer concerns;
• Reviewing all requested services with the customer in order to ensure understanding and agreement;
• Educating the customer regarding product and service usage.

Qualifications…

• At least 18 years old
• Valid driver's license with a minimum of 2 years driving experience
• Authorized to work in the United States for this company
• High school diploma or GED equivalent
• Experience or are comfortable with working in tight spaces such as a crawl space or attic of a house
• Experience in working through inclement weather
• Experience with the demands of working in a fast-paced, time-sensitive environment
• Effective communication skills
• Able to travel and work extended hours; overtime and weekends as needed
• Able to lift, climb, and carry ladders with weight of up to 80lbs

What you’ll get…

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select programs

The Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.

The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories.

Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions.