Technician Customer Service

SNI Comapnies; West Palm Beach (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

SNI Companies is seeking a Technical Customer Support / Election Operations Technician located in West Palm Beach, Florida. The role involves providing operational and technical support for election tabulation systems and equipment. Ideal candidates must have strong attention to detail and excellent computer skills.

Responsibilities include monitoring election systems, troubleshooting equipment issues, assisting with ballot processes, and adhering to election laws and security protocols. Successful candidates must pass background and drug screenings.

Qualifications

• Proficiency with standard computer applications.
• Ability to follow established procedures and security protocols.
• Strong organizational and problem-solving abilities.

Responsibilities

• Operate and monitor tabulation equipment and scanning systems.
• Perform quality control procedures related to ballot handling.
• Troubleshoot digitals scanners and computer workstations.

Skills

Computer skills

Attention to detail

Organizational skills

Problem-solving skills

Job description

Technical Customer Support / Election Operations Technician

Position Summary

The Level 1 Technical Customer Support / Election Operations Technician provides operational and technical support for election tabulation, ballot processing, scanning systems, and election equipment. This position assists with ballot handling, equipment setup, quality control procedures, and troubleshooting of election-related technology in a secure, fast-paced environment. The ideal candidate is detail-oriented, comfortable working with computer systems, and capable of following established procedures and regulatory requirements.

Essential Duties and Responsibilities

• Operate and monitor tabulation equipment and scanning systems.
• Operate Clear Ballot scanning and adjudication systems.
• Perform ballot image review and adjudication support activities.
• Assist with ballot preparation, sorting, and processing operations.
• Provide operational support during Logic and Accuracy (L&A) testing.
• Perform quality control procedures related to ballot handling and chain of custody requirements.
• Troubleshoot digital scanners, computer workstations, and basic hardware/software issues.
• Maintain accurate processing workflows during high-volume election operations.
• Assist with equipment setup, testing, maintenance, and operational readiness activities.
• Follow documented election laws, procedures, security protocols, and operational guidelines.
• Support additional election-related tasks and projects as assigned.

Required Qualifications

• Strong computer skills and proficiency with standard computer applications.
• Ability to quickly learn and operate new software systems and technical workflows.
• Excellent attention to detail and accuracy.
• Ability to follow documented laws, rules, procedures, and security protocols.
• Strong organizational and problem‑solving skills.
• Ability to work effectively in a fast‑paced, team‑oriented environment.

Additional Employment Requirements

• Candidates must be able to successfully pass a comprehensive background screening and drug screening as a condition of employment. Employment offers are contingent upon meeting all pre‑employment screening requirements and maintaining eligibility to work in a secure election operations environment.