Technician Coordinator

Roo; United States; Remote; USD 55,000 - 80,000; Full time

Benefits offered by this job

Accelerated growth & learning potential

Comprehensive health benefits

Unlimited paid time off

Job summary

A veterinary staffing company is seeking a Technician Coordinator to enhance user experiences on their platform. You will guide new technicians through their onboarding journey, ensuring they have the necessary resources and support to succeed in their roles. Ideal candidates should have 2+ years in customer support and 5 years in animal healthcare. The position offers competitive compensation based on experience and location, along with comprehensive health benefits and opportunities for professional growth.

Qualifications

• 2+ years of experience in client/customer support, ideally in an early-stage start-up environment.
• 5 years of experience in the veterinarian/animal healthcare industry.
• Timely and efficient in task accuracy and completions.

Responsibilities

• Develop and implement an effective onboarding program for new users.
• Guide new users on the platform through completion of their shifts.
• Track and report onboarding metrics to measure program success.

Skills

Client/customer support experience

Veterinarian/animal healthcare experience

Excellent communication skills

Proactive and organized

Tools

HubSpot

Slack

Job description

Technician Coordinator

Apply for the Technician Coordinator role at Roo.

About the Company

We’re on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting veterinarians, technicians, and assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we’ve provided more than 3 million hours of healthcare, helping veterinarians earn more than $200 million.

About the Role

We are looking for a Technician Coordinator who will facilitate positive user experiences for hospitals and technicians on our innovative veterinary staffing platform. In this role, you will manage the onboarding process for new Roo technician users and ensure they have a positive and productive experience from their first day.

Responsibilities

• Develop and implement an effective onboarding program for new users
• Guide new users on the platform through completion of their first, second, and third shift
• Ensure that all new users receive necessary training and resources to succeed in their roles
• Track and report onboarding metrics to measure program success
• Develop and maintain relationships with new users to ensure a positive onboarding experience
• Continuously improve the onboarding program based on feedback and industry best practices
• Manage user behavior
• Track learnings to deliverables for product innovation
• Some travel will be required to attend industry‑specific conferences from time to time

About You

• 2+ years of experience in client/customer support, ideally in an early‑stage start‑up environment
• 5 years of experience in the veterinarian/animal healthcare industry
• Proactive, organized and accurate in all internal and external company communications
• Excellent communication and organizational skills
• Familiar with HubSpot and Slack a plus
• Timely and efficient in task accuracy and completions
• Flexible & agile, ability to pivot quickly
• Driven to improve processes and communications
• Excited to join an ever‑growing team of professional diverse individuals

Compensation

Exact compensation may vary based on skills, experience, and location.

California pay range: $70,000 USD - $80,000 USD

New York pay range: $70,000 USD - $80,000 USD

Washington pay range: $60,000 USD - $80,000 USD

Colorado pay range: $58,000 USD - $75,000 USD

Texas pay range: $58,000 USD - $75,000 USD

North Carolina pay range: $55,000 USD - $70,000 USD

Benefits

• Accelerated growth & learning potential
• Stipends for home office setup, continuing education, and monthly wellness
• Comprehensive health benefits with base medical plan covered 100% and optional premium buy‑up plans
• 401(k)
• Unlimited paid time off
• Paid maternity/paternity and reproductive care leave
• Gifts on your birthday & anniversary
• Opportunity for domestic travel, including regional team‑building events

Core Values

Bias to urgency, drive measurable impact, seek understanding, solve customer problems, and have fun!

Equal Opportunity Employer

Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box, but we encourage you to apply even if you are not confident in every expectation listed.