Technician/Advisor - Manchester, NH

VIP Tires & Service; Manchester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Technician/Advisor to join their team. This role focuses on delivering exceptional customer experiences by combining service writing and technical skills. As a Tech-Advisor, you will engage with customers, ensuring they understand their vehicle's condition and the necessary services. You will also work closely with the team to maintain a safe and efficient environment while achieving performance goals. If you are passionate about automotive service and eager to make a difference, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Training and Certification Opportunities

Qualifications

• Minimum one year of experience in automotive service required.
• Completion of a two-year college or technical school program is recommended.
• ASE certifications preferred for various automotive specialties.

Responsibilities

• Ensure workplace safety and compliance with all policies.
• Serve customers by consulting and building relationships.
• Assist in the shop as a technician when necessary.

Skills

Verbal Communication

Written Communication

Time Management

Problem Solving

Automotive Knowledge

Education

Two-year college or technical school program

ASE Certification C1 - Service Consultant

State Inspection License

Tools

Automotive Diagnostic Tools

Safety Equipment

Job description

Join to apply for the Technician/Advisor - Manchester, NH role at VIP Tires & Service

445 Hooksett Rd, Manchester, NH 03104, USA Req #34

Friday, March 21, 2025

TITLE: Tech-Advisor (T/A)

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

General Summary
The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Work at the counter as a service writer necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
• Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both
• Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below
• Take and pass all required and assigned LMS training
• Complete all relevant vendor training
• Become T.I.A basic automotive tire service (BATS) certified
• Become T.I.A. advanced TPMS certified
• Become ASE certified
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings
• When assigned to the counter, monitor e-mail throughout the day for customer appointments and communication
• Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions
• Attend off site meetings and training sessions as needed. Typically, several times per year
• Facility and Equipment Maintenance
• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
• Ensures appropriate steps are taken to maintain a clean service department throughout the business day
• Any facility or equipment issues should be entered into the facility or equipment database
• Procedural Compliance
• Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.
• Additional Responsibilities (Performs other functions as required.)
• Communicates with management to ensure compliance with service standards and company policies

Performance Measurement
The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance as outlined by leadership through various daily, weekly, and monthly reports.

Standard Management Work Week
The schedule is typically 5 days a week, 40 hours. Attendance requires arriving prior to shift start, being ready to perform duties, and working all scheduled hours as directed.

Required Qualifications

• Knowledge, Skills, and Abilities
• Excellent verbal and written communication
• Sound business sense, with the ability to analyze, prioritize, identify, and implement solutions
• Strong organization and time management skills
• A comprehensive understanding of automotive servicing and the industry
• Minimum of one year of related experience in automotive service
• Completion of a two-year college or technical school program recommended
• Or an equivalent combination of education and experience
• Current, valid driver’s license issued in the state of residence
• Equipment Safety Certification
• ASE Certification C1– Service Consultant required
• ASE Certification P2 – Parts Specialist recommended
• ASE Certification G1 – Maintenance and light repair recommended
• ASE Certification A4 – Suspension & Steering
• ASE Certification A5 – Brakes
• State Inspection License (where applicable)

Essential Job Functions include the following. Other duties may be assigned.

Work Environment
The work environment is within an indoor service department, exposed to varying weather, climate, noise, and chemicals. Protective eyewear is required.

Physical Demands
The role involves physical activities such as standing, reaching, walking, and lifting, with specific weight and time requirements. Reasonable accommodations are available.

Acknowledgement
Supervisor and associate signatures are required to acknowledge understanding of this position description.

This description provides a general overview and is not exhaustive of all duties.