Technician/Advisor - Manchester CT

VIP Tires & Service; Manchester (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Tech-Advisor to enhance customer experience and ensure high-quality service delivery. This role requires effective communication and problem-solving skills, as you will engage with customers and assist in automotive servicing. You will be part of a dynamic team, contributing to a culture that prioritizes safety and excellence. With opportunities for training and certification, this position is perfect for those passionate about the automotive industry and looking to grow their career in a supportive environment. Join us to make a difference in the lives of our customers!

Qualifications

• At least 1 year in automotive service with a recommended two-year technical school.
• Valid driver’s license and relevant automotive certifications required.

Responsibilities

• Serve customers as a service writer, building relationships and educating them.
• Assist in the shop as a technician when necessary, completing work orders.

Skills

Verbal Communication

Problem-Solving

Time Management

Automotive Knowledge

Education

Technical School or College Degree

Automotive Service Experience

Tools

ASE Certifications (C1, P2, G1, A4, A5)

Safety Certification

Job description

Join to apply for the Technician/Advisor - Manchester CT role at VIP Tires & Service

445 Hooksett Rd, Manchester, NH 03104, USA Req #783

Wednesday, February 26, 2025

Title and Reporting

Title: Tech-Advisor (T/A)
Reporting To: Service Manager
Employment Classification: Non-exempt / hourly

General Summary

The Tech-Advisor embodies VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by embracing the VIP culture and processes, ensuring customers enjoy a better experience. They work effectively with team members, communicate efficiently, and help deliver high performance and exceptional customer service through adherence to VIP standards.

Essential Duties & Responsibilities

• Prioritize workplace safety by following all policies, completing safety training, and reporting unsafe conditions.
• Serve customers at the counter as a service writer, consulting with them, building relationships, and educating about vehicle conditions based on inspections.
• Assist in the shop as a technician when necessary, completing assigned work orders according to VIP standards.
• Complete all training and certifications required for both Service Writer and Technician roles.
• Achieve success in customer engagement and billed hours, contributing to team productivity.
• Learn and execute VIP’s processes, including LMS training, vendor training, and certifications such as T.I.A BATS, TPMS, ASE, and others.
• Maintain facility and equipment, ensuring cleanliness, safety, and proper operation, and report issues promptly.
• Ensure compliance with the service Code of Ethics and all relevant regulations.

Additional Responsibilities

Perform other functions as required, including communication with management to ensure service standards and policy adherence.

Performance Measurement

Support the Service Manager in achieving performance goals through daily, weekly, and monthly reports.

Work Schedule

• Standard: 5 days/week, 40 hours/week
• Attendance: Arrive before shift start, work scheduled hours, and be prepared to perform duties.

Qualifications

• Excellent verbal and written communication skills
• Strong business sense, problem-solving, organization, and time management skills
• Knowledge of automotive servicing and industry

• Experience: At least 1 year in automotive service, with a recommended two-year technical school or college degree, or equivalent experience.

• Certificates & Licenses: Valid driver’s license, Safety Certification, ASE certifications (C1, P2, G1, A4, A5), and State Inspection License if applicable.

Work Environment & Physical Demands

The role involves indoor work in a service department with exposure to weather, noise, chemicals, and mechanical equipment. Physical activities include standing, reaching, walking, and lifting up to 21 lbs., with accommodations available for disabilities.