Technician

Family Entertainment Group LLC; Kaanapali (HI); On-site; USD 36,000 - 60,000; Full time

Job summary

Family Entertainment Group LLC is seeking a skilled Arcade Technician to keep our games running smoothly at our Hawaii locations. You will troubleshoot, repair, and perform preventive maintenance, ensuring guests enjoy reliable play and a safe environment.

Work closely with the Technical Manager to implement maintenance plans, source parts, and assist guests with issues. You’ll stay organized, follow security procedures, and support other sites as needed, contributing to top‑tier guest

Qualifications

• High School diploma and technical training required.
• At least 1 year of technical experience or related training.
• Ability to lift up to 50 lbs and stand for extended periods.
• Strong communication and team leadership skills.

Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like-new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web-based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management

Skills

Strong communication

Team leadership

Education

High School diploma and technical training

Job description

Description

About Us

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world‑class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.

Position Summary

As a technician, you’re the behind‑the‑scenes hero who keeps the fun running at full speed. You make sure every game is ready for action, every guest leaves with a smile, and every visit is unforgettable. From fixing games and keeping them in top shape to helping guests get back to the fun, you play a key role in delivering the ultimate entertainment experience.

Key Responsibilities

• Troubleshoot, repair, and perform preventive maintenance on arcade games to minimize downtime and maintain like‑new condition.
• Collaborate with the Technical Manager or General Manager to develop and execute a preventive maintenance plan.
• Source and manage game parts to minimize expenses and maintain accurate tracking in the web‑based system.
• Communicate all arcade operational issues promptly to management.
• Assist guests with game issues in a friendly and timely manner.
• Keep token changers, ticket stations, and instant win merchandise stocked and functioning properly.
• Follow all security procedures for token collection, storage, and company assets.
• Assist with game cleaning, ticket loading, and general arcade upkeep.
• Support other locations with game setups, moves, and operational improvements as needed.
• Maintain compliance with all company policies, regulatory requirements, and safety standards.
• Perform other related duties as assigned by management

Requirements

Qualifications

• High School diploma and some technical training.
• Minimum one year of technical experience or equivalent training through classwork or previous employment.
• Ability to lift up to 50lbs. and work on your feet for extended periods
• Strong communication and team leadership skills

Family Entertainment Group is an equal opportunity employer.