IT Operations Technical Writer — Clear, User-Friendly Docs

AAC; Vienna (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

AAC is looking for a Technical Writer in Vienna, Virginia to develop high-quality documentation, user guides, and training materials to support IT operations. This position involves producing user manuals, interviewing subject-matter experts, and translating complex technology into clear documents.

Candidates should have a minimum of three years of relevant experience, strong attention to detail, and proficiency with documentation tools. On-site support is required.

Qualifications

• Minimum of three years of technical writing and/or IT documentation experience.
• Experience documenting IT support processes and engineering workflows.
• Excellent written communication and attention to detail.

Responsibilities

• Produce and maintain user manuals and support procedures.
• Interview subject-matter experts to gather technical information.
• Translate technical content into user-friendly materials.

Skills

Technical writing

Documentation tools proficiency

Clear communication

IT knowledge (ITIL, ITSM)

Education

BS in English, Communications, IT or related field

Tools

Word

PowerPoint

SharePoint

Confluence

Job description

AAC is looking for a Technical Writer in Vienna, Virginia to develop high-quality documentation, user guides, and training materials to support IT operations. This position involves producing user manuals, interviewing subject-matter experts, and translating complex technology into clear documents.

Candidates should have a minimum of three years of relevant experience, strong attention to detail, and proficiency with documentation tools. On-site support is required.