Technical Writer & UX Content Specialist (Public Sector)

Reli Group Inc; Baltimore (MD); In loco; USD 81.000 - 99.000; Tempo pieno

Descrizione del lavoro

RELI Group is seeking a Technical Writer to support TSA Strategic Communications and Public Affairs Web & Apps. You will turn technical information into clear instructions, organize web content, and use analytics to improve digital services.

Work with government stakeholders and technical staff to develop practical guidance and accessible documentation. Responsibilities include SOPs and user guides, procedure library maintenance, and dashboard delivery.

Competenze

• Minimum five years of technical writing experience.
• Experience with DHS/TSA style, terminology and accessibility standards.
• Authorized to work in the US and able to obtain TSA Public Trust clearance.
• Proficient with Word, Excel and SharePoint Online for structured content.
• Ability to analyze web usage data and build actionable dashboards.

Mansioni

• Write and maintain SOPs, how-to guides, web guides, and FAQs.
• Capture requirements and turn workflows into clear instructions and diagrams.
• Maintain organized procedure library and improve navigation/cataloging.
• Create TSA signage and interactive resource toolkit with the tech team.
• Track web usage using SiteImprove, Google Analytics to inform content.
• Design, build, and deliver analytics dashboards with stakeholders.
• Produce monthly analytics and quarterly usage reports.
• Review content for accuracy, clarity, usability and accessibility.
• Coordinate reviewer feedback, deadlines and usability testing as needed.
• Collaborate with government and contractor teams on projects.

Conoscenze

Technical writing

Adobe Creative Cloud

SharePoint Online

Web analytics

Accessibility

Documentation

Strumenti

Acrobat

Photoshop

InDesign

Illustrator

AEM

MagicInfo

Microsoft Word

Excel

SiteImprove

Google Analytics

Descrizione del lavoro

RELI Group is seeking a Technical Writer to support TSA Strategic Communications and Public Affairs Web & Apps. You will turn technical information into clear instructions, organize web content, and use analytics to improve digital services.

Work with government stakeholders and technical staff to develop practical guidance and accessible documentation. Responsibilities include SOPs and user guides, procedure library maintenance, and dashboard delivery.