Technical Writer (Remote)

GovCIO; Concord (NH); Remote; USD 85,000 - 95,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Technical Writer to support the VA Health Technology Management Services contract. You will manage artifacts for senior leadership and QA documents during EHR transitions, with fully remote work across the United States and core hours 8 am–5 pm ET.

You will craft clear narratives, maintain editorial standards, collaborate with SMEs, and produce ad hoc materials for VA leadership, meeting deadlines in a fast-paced federal environment.

Qualifications

• Bachelor's degree in business administration, Business Management, Computer Science, Information Systems, Operations Research or related fields with 5+ years of experience (or commensurate experience).
• 3-5 years of relevant experience with certifications in relevant UX software or 5 to 7 years of relevant experience may be substituted for education
• Experience within Enterprise VA projects or other federal agencies
• Advanced proficiency in core Microsoft products (Word, Excel, PowerPoint), SharePoint, and Adobe Acrobat
• Experience operating in an agile environment

Responsibilities

• Writes, rewrites and edits technical documentation and team communications with graphic design as needed.
• Translates complicated issues into a clear narrative for senior leadership.
• Applies editorial styles and standards across documentation.
• Develops artifacts for executive VA leadership and other audiences.
• Creates documentation for new processes/procedures through each fiscal year.
• Collaborates with SMEs to develop comprehensive deliverables.
• Maintains knowledge through daily team activities and support.
• Reviews content for quality and formatting.
• Supports communications plan updates with project manager.
• Drafts accurate meeting minutes with short turnaround times.
• Supports continuous improvement by refining artifacts for site EHR transitions.

Skills

MS Word

MS Excel

MS PowerPoint

SharePoint

Adobe Acrobat

Agile

Education

Bachelor's degree in business administration/related field

Job description

United States

Suitability/Public Trust

Fully remote

Technical Writing

Overview

GovCIO is currently hiring for a Technical Writer to support the Department of Veterans Affairs (VA) Health Technology Management Services (HTMS) Contract. The Technical Writer will be responsible for the management of multiple artifacts that will be intended for senior leadership, the quality assurance of various artifacts/documents provided to key VA Medical Center (VAMC) personnel through the course of their Electronic Health Record Transition. This position is fully remote within the United States with core hours of operation from Monday to Friday 8 am to 5 pm ET.

Responsibilities

• Writes, rewrites and/or edits technical documentation and team communications/artifacts with graphic design as needed.
• Leverages advanced writing skills to translate complicated issues from multiple information sources into a clear point of view to create a compelling, concise, and well-written narrative that engages the intended audience.
• Apply editorial styles and standards consistently and appropriately across documentation.
• Develops ad hoc artifacts for a variety of the intended audiences, including executive VA leadership.
• Creates documentation based on newly identified processes/procedures through the course of each fiscal year.
• Collaborates with subject matter experts to aid in the development of comprehensive deliverables.
• Acquires subject knowledge through active participation in daily team support and standard team activities.
• Reviews technical documentation for quality of content and formatting.
• Works closely with project manager to address any communications gaps, update and maintain team communication plan, support the team in implementing communications plan and identify opportunities for improvement.
• Ability to draft accurate, succinct meeting minutes, often with short turnaround times.
• Support continuous improvement by reviewing and refining existing artifacts that are shared directly to key VAMC personnel during each site Electronic Health Record transition.
• Perform related duties as assigned.

Qualifications

Required Skills and Experience

• Bachelor's degree in business administration, Business Management, Computer Science, Information Systems, Operations Research or related fields with 5+ years of experience (or commensurate experience).
• 3-5 years of relevant experience with certifications in relevant UX software or 5 to 7 years of relevant experience may be substituted for education
• Experience within Enterprise VA projects or other federal agencies
• Advanced proficiency in core Microsoft products (e.g., Word, Excel, and PowerPoint), SharePoint, and Adobe Acrobat
• Experience operating in an agile environment

Clearance Required

Must be able to obtain/maintain a suitability/public trust clearance with the VA.

Posted Salary Range

USD $85,000.00 - USD $95,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

• During the Interview Process
• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview
• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.