Technical Writer & Program Analyst

ADP, Inc.; Washington (District of Columbia); On-site; USD 68,000 - 75,000; Full time

Job summary

JCTM is seeking a Technical Writer & Program Analyst to support the U.S. Coast Guard Civil Rights Directorate in Washington, DC.

You will develop and update standard operating procedures, policies, and manuals while researching government requirements and engaging SMEs to produce clear, data-driven documents. The role involves organizing complex information for reports and responses, supporting FOIA and other official requests, and coordinating multiple projects within timelines.

Qualifications

• Bachelor’s degree in Arts, Science, or a related field.
• At least two (2) years of specialized and/or relevant experience.
• Strong technical writing, editing, research, and analytical capabilities.
• Ability to tailor technical content to the intended audience and purpose.

Responsibilities

• Develop, write, edit, and maintain SOPs, policy documents, manuals, reports, and briefings.
• Support modernization and rewrite of the Civil Rights Manual.
• Organize complex information into structured, navigable documents with visuals.
• Engage SMEs to capture requirements and translate information into clear prose.
• Prepare responses to Government taskers and data requests.
• Coordinate stakeholders and manage multiple projects to meet deadlines.

Skills

Technical writing

Editing

Research

Data analysis

Policy writing

Stakeholder engagement

Education

Bachelor's degree

Tools

EntelliTrak

SharePoint

Power BI

Visio

Power Platform

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Technical Writer & Program Analyst

Full Time USCG HQ, Washington, DC, US

21 days ago Requisition ID: 1240

Salary Range: $68,000.00 To $75,000.00 Annually

This is a potential future position with JCTM pending contract award.

The Challenge:

Federal programs rely on accurate policies, procedures, data, and documentation to turn complex requirements into repeatable and effective operations. What if you could use your analytical, technical writing, policy research, and program support experience to help the U.S. Coast Guard Civil Rights Directorate modernize critical documentation, improve data-driven responses, and strengthen the processes that support its mission?

Build Your Career:

At JCTM we value knowledge, experience, integrity, and commitment. Joining our team means becoming part of an organization that empowers individuals, prioritizes ethical practices, and fosters a culture of collaboration and growth.

As a Technical Writer & Program Analyst with JCTM, you will support technical writing, policy and process development, research, data analysis, and program operations for the U.S. Coast Guard Civil Rights Directorate. Your work will include developing and updating Standard Operating Procedures, supporting the rewrite of the Civil Rights Manual, researching Government requirements, engaging subject matter experts, organizing complex information, supporting EEO data requests, and helping prepare accurate responses to high-priority Government taskers.

You will work across multiple concurrent initiatives and collaborate with program personnel, technical experts, leadership, and other stakeholders to convert complex policy, operational, and technical information into clear, organized, actionable products.

Key Responsibilities:

• Research, develop, write, edit, and maintain Standard Operating Procedures, policy documentation, manuals, reports, briefings, guidance, and other technical and programmatic products.
• Support assessment, modernization, development, and rewrite of the U.S. Coast Guard Civil Rights Manual.
• Tailor technical and policy writing to the intended audience, purpose, and required deliverable.
• Organize significant amounts of complex information into logical, highly structured, and easily navigable documents using appropriate headings, tables, indices, charts, diagrams, and supporting visuals.
• Engage subject matter experts and organizational stakeholders to capture requirements, workflows, institutional knowledge, and business processes.
• Actively listen to SMEs, identify information gaps, ask effective follow-up questions, and translate raw technical or operational information into clear prose.
• Research technical subjects, Government policies, directives, manuals, procedures, statutory requirements, and legacy documentation to independently resolve information gaps.
• Read and interpret Government policy, regulations, and directives and apply those interpretations to assigned program activities.
• Develop and maintain Plans of Action and Milestones (POAMs) used to track documentation, policy, and other program initiatives through review, approval, and publication.
• Conduct research and extensive data pulls to support FOIA, GAO, Congressional, Departmental, leadership, and other official information requests.
• Gather, validate, organize, analyze, and present complex datasets to support Government responses and decision-making.
• Work with EEO-related systems and databases, including EntelliTrak (ETK), or rapidly learn required systems to perform extensive data research and extraction.
• Support preparation of draft responses to Government taskers and oversight requests.
• Review documents for completeness, quality, grammatical accuracy, formatting, organization, and compliance with established requirements.
• Develop or incorporate basic diagrams, charts, screenshots, and other visual aids to improve technical documentation and readability.
• Coordinate stakeholders and review work products for completeness, quality, and adherence to customer requirements.
• Provide guidance and direction across multiple projects using initiative and project management principles.
• Manage complex assignments within established timelines and resource constraints.
• Track requirements, taskers, actions, deliverables, and milestones through closure.
• Support meeting preparation and execution, including agendas, minutes, stakeholder coordination, action tracking, and follow-up.
• Support calendars, office communications, correspondence, surveys, reports, worksheets, and other program administrative requirements.
• Communicate effectively, both orally and in writing, with SMEs, program personnel, external stakeholders, and senior Government personnel.

State-of-the-Art Technology:

Expand your expertise by working with cutting-edge technologies and methodologies, optimizing their application in a dynamic environment. You will work with Government information systems and documentation tools that may include Microsoft Office 365, SharePoint, Power BI, Visio, EntelliTrak, Microsoft Power applications, and other enterprise collaboration and data-management platforms.

New Skills:

Collaborate with a diverse team of technical and functional experts, gaining practical experience with advanced tools, technologies, and strategic-level implementations. You will strengthen your expertise in federal policy research, technical writing, EEO data analysis, program management, stakeholder engagement, process documentation, and Government reporting.

Room to Grow:

You will have opportunities to grow your career and contribute to the company's strategic goals, supported by mentorship and a collaborative work environment.

You Have:

• Bachelor’s degree in Arts, Science, or a related field.
• At least two (2) years of specialized and/or relevant experience.
• Experience providing guidance and direction while applying project or initiative management principles.
• Experience coordinating multiple projects, stakeholders, deadlines, and deliverables.
• Ability to manage projects of high complexity within established timeframes and resource constraints.
• Strong technical writing, editing, research, and analytical capabilities.
• Demonstrated ability to tailor technical content to the intended audience and purpose.
• Ability to organize large amounts of complex information into clear, structured, and easily navigable documentation.
• Ability to develop or incorporate diagrams, charts, screenshots, and other visual elements into documentation.
• Knowledge of EEO databases such as EntelliTrak, or demonstrated ability to quickly learn complex information systems and conduct extensive data pulls.
• Knowledge of relevant EEO standards, compliance frameworks, or related concepts.
• Proficiency with industry-standard documentation tools.
• Experience interviewing or collaborating with SMEs and translating technical or operational information into clear written products.
• Ability to independently research technical topics and analyze legacy documentation to resolve information gaps.
• Ability to read and interpret Government policies, regulations, procedures, and directives.
• Strong written and verbal communication skills, including communication with senior personnel.
• Strong organizational skills with the ability to track multiple requirements through completion.
• Experience coordinating calendars, meetings, communications, and competing priorities.

Location: This position will primarily support work at U.S. Coast Guard Headquarters in Washington, D.C. Telework may be authorized subject to Government approval.

Nice to Haves:

• Experience supporting a federal Government, DHS, or U.S. Coast Guard customer.
• Experience supporting EEO, civil rights, human capital, compliance, or related programs.
• Experience working with EntelliTrak or comparable case-management/database systems.
• Experience supporting FOIA, GAO, Congressional, Departmental, or other formal Government data calls.
• Experience developing POAMs and coordinating formal review, approval, and publishing processes.
• Experience with SharePoint, Power BI, Visio, or Microsoft Power Platform tools.
• Familiarity with plain-language and Section 508 requirements for Government communications and documentation.

Clearance:

Applicants selected will be subject to Government background/CAC processing for access to sensitive Government systems and information.

Equal Opportunity Employer Statement:

JCTM is an Equal Opportunity Employer that empowers our people to fearlessly drive internal and external change while supporting the safety and security of our great nation.