Technical Writer & Knowledge Manager

CONCEPT SOLUTIONS LLC; Oregon; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health, dental, vision and life ins.

401(k) with matching

Job summary

Concept Solutions, LLC (CS) seeks a detail-oriented Technical Writer & Knowledge Manager to support a DoW modernization program. You will develop, capture, and maintain operational runbooks, known-issue lists, interface docs, and sustainment baselines, owning the knowledge base used by support analysts and on-call rotation.

This remote, full-time role involves maintaining documentation, coordinating program reporting, and enabling knowledge sharing to sustain operations across production

Qualifications

• Minimum 3 years in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation and collaboration.
• Active Secret security clearance.

Responsibilities

• Develop, capture, and maintain technical documentation including runbooks and interface docs.
• Own and maintain the knowledge base used by support analysts and on-call rotation.
• Maintain monthly status report templates and coordinate inputs for program reporting.
• Support knowledge sharing and documentation practices enabling sustained operations.

Skills

Technical writing

Knowledge management

Confluence & Jira

Security clearance

Tools

Confluence

Jira

Job description

Technical Writer & Knowledge Manager

Concept Solutions, LLC (CS) is seeking a detail-oriented to support a mission-critical application modernization program for a Department of War (DoW) customer. This initiative will streamline access across a portfolio of production applications by introducing a unified sign-on experience, a common work surface, and a standardized approach to integrating applications into a shared platform—all while maintaining the reliability and continuity of existing systems. In this role, you will help ensure that essential technical knowledge is accurately documented, organized, and accessible to the teams responsible for application operations and sustainment. You will work closely with technical and support teams to maintain documentation that supports operational consistency, knowledge sharing, and effective service delivery.

Technical Documentation & Knowledge Management

Develop, capture, and maintain technical documentation, including operational runbooks, known-issue lists, interface documentation, and the application portfolio's sustainment baseline deliverable. Own and maintain the knowledge base used by support analysts and the on-call support rotation, ensuring information remains accurate, organized, and accessible. Maintain the monthly status report template and coordinate the documentation inputs needed for consistent program reporting. Support knowledge sharing and documentation practices that enable efficient application sustainment and continuity of operations.

Requirements

• Minimum of 3 years of experience in technical writing or knowledge management supporting software operations teams.
• Experience using Confluence and Jira for documentation, knowledge management, and team collaboration.
• Ability to develop and maintain clear, organized technical and operational documentation.
• Active Secret security clearance.

Preferred Qualifications

Experience documenting Government systems and supporting formal deliverable review processes.

Work Location and Schedule

Location: Remote

Schedule: Full-time, 40 hours per week, Monday through Friday, with core hours from 9:00 a.m. to 3:00 p.m. Eastern. The program operates in two-week sprints, with a customer demonstration each sprint.

Travel: 0–10%, within the Washington, DC metropolitan area.

Security Requirement

U.S. citizenship required. Must be eligible to obtain and maintain a security clearance for the DoW customer. An active Secret clearance or higher.

Compensation

Compensation: $100,000–$130,000 base salary, depending on experience.

Company Profile

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors. For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services. Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, ISO/IEC 27001-1:2013 standards.

Company Highlights

• Over two decades of experience across over $300 million in contract awards supporting critical FAA programs
• Multiple contract vehicles providing opportunities across FAA, DoD, NOAA and other Federal agencies
• Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations
• At CS, we know our success stems from our talented team. That's why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits

• Concept Solutions offers a competitive benefits and salary package you would receive from a large company.
• We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is a Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.