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Technical Writer II

Worldpay

Idaho

Remote

USD 68,000 - 112,000

Full time

2 days ago

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Job summary

Join a dynamic team at a leading payments company as a Technical Writer II, where your expertise will shape the future of technical documentation. Collaborate with cross-functional teams to produce user guides, developer documentation, and more, all while enhancing user experiences. This role offers the chance to work in an Agile environment, utilizing cutting-edge tools and strategies to drive innovation and efficiency. If you thrive in a fast-paced, collaborative setting and are passionate about simplifying complex information, this is the perfect opportunity to make a significant impact.

Benefits

Comprehensive Medical Coverage

Dental and Vision Insurance

Employee Assistance Programs

Paid Time Off

Short-term and Long-term Disability

Retirement Plan Matching

Paid Parental Leave

Flexible Spending Accounts

Qualifications

5-7 years of technical writing experience in enterprise software.
Proficient in documenting complex software applications.

Responsibilities

Create and maintain comprehensive technical documentation.
Enhance user experience through intuitive documentation.

Skills

Technical Writing

Agile Practices

APIs and SDKs

User Experience Design

Documentation Tools

Education

Bachelor's Degree

Tools

Confluence

Git

Jira

Visual Studio Code

Postman

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Technical Writer II to join our ever-evolving Worldpay for Platforms Technical Documentation team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team:

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

The mission of the Worldpay for Platforms Technical Documentation team is to create excellent documentation that helps all Payrix Pro users and contributes to their success.

The Worldpay for Platforms Technical Documentation team is a small yet highly
collaborative and mighty group! We follow an Agile practice of Scrumban and Extreme Programming, using techniques like pair writing to produce Payrix Pro documentation on a weekly basis.

What you’ll own:

· Documentation Development: Collaborate with other teams to gather information and understand product functionalities and features. Create and maintain comprehensive technical documentation, including user guides, release notes, developer documentation, and online help systems.
· Practice Development: Assist in building an Agile practice and culture of excellence for technical documentation for both the Worldpay for Platforms Technical Documentation team and the broader Worldpay organization.
· Content Strategy: Develop and implement documentation strategies that align with company goals and ensure consistency across all technical materials.
· Process Improvement: Recommend improvements to documentation, documentation tools, business processes, and internal systems to facilitate an efficient and effective work environment.
· User Experience: Enhance the user experience by creating intuitive and accessible documentation that meets the needs of diverse audiences. Perform usability testing and use analytics and feedback to improve documentation and standards.
· Quality Assurance: Review and revise documentation for accuracy, clarity, and
completeness, ensuring that it meets organizational standards.
· Project Management: Create and maintain project plans and manage multiple
documentation projects simultaneously, ensuring timely delivery and adherence to project timelines.
· Tools and Technology: Utilize various tools and technologies to produce and publish documentation, staying up to date with industry trends and best practices.
· Other related duties assigned as appropriate.

What you bring:

· 5-7 years of technical writing experience; this experience optimally includes both large enterprise software organizations and startup companies.
· Proficient at documenting complex and highly technical software applications, preferably for global financial firms, payment processors, or fintech companies.
· Skilled at writing instructional documentation including UI microcopy, implementation guides, user manuals, help articles, and developer documentation.

· Candidates must have an online portfolio with examples that demonstrate this experience. Please include a link to your portfolio in your application materials.
· Competent with Agile practices (especially Scrumban and Extreme Programming), APIs and SDKs, command-line interfaces, Confluence, docs-as-code workflows, Document360, Git, GitHub, Jira, Microsoft applications, Postman, Visual Studio Code, and Zendesk.
· Ability to quickly adapt to shifting priorities and work effectively with cross-functional teams in a dynamic environment.
· Candidates must reside in the United States in either the Pacific or Mountain time zone and must be available for early morning and late evening calls with teams located overseas.
· This position does not offer sponsorship for H-1B visas or other work visas. Candidates must be authorized to work in the United States without sponsorship.
· Bachelor’s degree or the equivalent combination of education, training, and work experience.
· Creative: You simplify the complex. Always looking forward to creating a bigger impact for our colleagues and customers.
· Curious: You ask the right questions, listening and learning to get better every day.
· Inclusive: You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

What makes a Worldpayer:

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#IND2025
#LI-MP1

Worldpay is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $68,720.00 - $112,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Job Description

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#IND2025
#LI-MP1

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice .

EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here .

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

Explore the benefits we offer in the USA

My Health

We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts.

My Money

To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute.

My Lifestyle

We offer Employee Assistance Programs to support through any changes that matter to you.

My Family

We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support.

My Protection

We pay short-term and long-term disability, and life insurance for you and your dependents.

My Time Off

We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most.

My Specialized Support

We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management.

Application steps

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

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