Technical Writer

Ping Identity; United States; Remote; USD 67,000 - 80,000; Full time

Job summary

An established industry player is seeking a Technical Writer II to enhance its documentation team. In this dynamic role, you'll collaborate with engineers and product teams to create clear and concise documentation for cloud-based services and on-premise software. Your expertise in technical writing will help translate complex technical concepts into user-friendly content, ensuring users can easily understand and interact with the products. This innovative firm fosters a culture of collaboration and flexibility, making it an exciting place for talented individuals who are passionate about their work. Join a team that values individuality and empowers you to bring your authentic self to work.

Benefits

Generous PTO & Holiday Schedule

Parental Leave

Progressive Healthcare Options

Retirement Programs

Education Reimbursement

Commuter Offset

Qualifications

• 2+ years of technical writing experience in a collaborative environment.
• Familiarity with software development and Agile methodologies.

Responsibilities

• Collaborate with experts to create and maintain documentation.
• Translate complex concepts into user-friendly content.

Skills

Technical Writing

Markdown Languages

Version Control Tools

Agile Development Methodologies

Collaboration Skills

Education

Bachelor's Degree in a related field

Tools

AsciiDoc

Git

Jira

Confluence

Job description

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Ping Identity is seeking a Technical Writer II to join our extraordinary documentation team. Reporting to one of the technical documentation managers, you'll be working on technical content for various audiences within a Docs-as-Code environment.

You will:

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services
• Deliver documentation for cloud-based services and on-premise software aimed at different audiences, including end users, admins, developers, integrators, and DevOps
• Investigate, research, and learn our products and the standards they depend on
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using Git
• Follow the software development life cycle process closely to anticipate and ascertain documentation needs

You have:

• At least two years spent technical writing
• Experience with markdown languages, version control tools, and integrated development environments (IDEs)
• Experience managing multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision
• Ability to learn unfinished, new, complex software fast with little help
• Prior experience or exposure to software development, including familiarity with Agile development methodologies
• Experience with Jira and Confluence or similar project management platforms
• Demonstrated ability to collaborate effectively face to face and remotely

You have the advantage if you have experience:

• Working in a Docs-as-Code environment
• Scripting/programming, such as Java, Bash, Python, or JavaScript
• Building, installing, configuring, and debugging client and server software
• Documenting identity and access management applications for power users
• Adapting and demonstrating a willingness to learn new technologies and tools

Salary Range: $67,000 - $80,000

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

At Ping Identity, we believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives.

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

At Ping, we are the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.