Technical Writer – Commerce Cloud

Jobtailor; California (MO); On-site; USD 48,000 - 70,000; Full time

Job summary

Jobtailor seeks a recently graduated technical writer to create high-quality content for our Commerce Cloud platform, including documentation, tutorials, guides, code samples, and API references for both developer and admin audiences.

You will collaborate with product managers, engineers, and UX designers to ensure accuracy, usefulness, and accessibility of information while leveraging AI tools to enhance content creation and delivery.

Qualifications

• Graduate within 12 months with degree in technical writing, English, CS or related field.
• Ability to write clean, concise content for technical and non-technical audiences.
• Proven ability to conduct in-depth research and synthesize complex information into understandable content.
• Experience with AI-based tooling to automate and enhance content creation for technical audiences.
• Understanding of software development concepts, APIs, SDKs, and web technologies.
• Familiarity with Markdown, XML, and DITA.
• Experience with source control software.
• Excellent problem-solving skills and meticulous attention to detail.
• Ability to manage multiple deliverables within tight deadlines.

Responsibilities

• Develop high-quality content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.

Skills

Technical writing

Research skills

AI tooling

Software concepts

Markdown

XML/DITA

Source control

Problem solving

Time management

Cross-functional collaboration

Education

Bachelor's or Master's degree in Technical Writing / English / CS

Tools

Cursor

Claude

Job description

Responsibilities

• Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Share knowledge, best practices, and ensure consistency across all content.

Requirements

• Recent graduate (masters or bachelor's) within 12 months of graduation date with degree in technical writing, English, CS or related field
• Ability to write clean, concise, and approachable content for both technical and non-technical audiences
• Proven ability to conduct in-depth research and synthesize complex information into understandable content
• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences
• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
• Familiarity with Markdown, XML, and DITA
• Experience with source control software
• Excellent problem-solving skills and meticulous attention to detail
• Ability to manage multiple deliverables within tight deadlines.

Core Competencies

Demonstrates expertise in developing high-quality technical content, including documentation and tutorials, while effectively collaborating with cross-functional teams. Proficient in utilizing AI-based tools for content creation and maintaining up-to-date knowledge of software development concepts and technologies.