Technical Writer - Associate

Panther; San Francisco (CA); Remote; USD 75,000 - 95,000; Full time

Job summary

Join Panther as an Associate Technical Writer to enhance customer success through improved technical documentation. Collaborate with various teams to create high-quality content for rapidly evolving cybersecurity products while enjoying a remote-first culture and plenty of employee perks.

Benefits

Equity

Unlimited PTO policy with minimum 15 days off per year

Latest tech equipment & budget for customized tech needs

Comprehensive medical, dental, and vision coverage

401k program

Remote-friendly

Opportunities to attend industry conferences

Annual company off-sites

Qualifications

• Experience building and testing technical documentation.
• Editorial expertise in editing technical written content.
• Hands-on developer experience, preferably with Python and SQL.

Responsibilities

• Writing and editing technical documentation and Knowledge Base articles.
• Collaborating with stakeholders to publish new feature documentation.
• Performing audits on existing Knowledge Base articles for accuracy.

Skills

Technical documentation

Editorial expertise

Project management

Customer engagement

AI content generation

Python

SQL

Job description

The Role

As an Associate Technical Writer at Panther Labs, you will enable customer success by creating and improving public technical documentation to help users make the most of Panther's features and functionality.

Success in this collaborative role will require working directly with stakeholders across Support, Product, and Engineering to create best-in-class technical documentation and manage the collaborative processes required to develop new and updated content to support a rapidly evolving product.

The ideal candidate for this position will be equally comfortable testing and documenting features from the Panther Console web app and developer workflows, including the Panther API, command line tools, and code snippets in Python/SQL/YAML.

This is a role in Panther's Support organization, and we're seeking highly motivated and organized candidates who are looking for a chance to take on more responsibility over time within a hyper-growth company environment. You will work closely with our existing Senior Technical Writer to help cover our ever-expanding documentation, knowledge, and customer communication needs.

The Company

Panther is a cybersecurity company with the mission of detecting any breach, anywhere. The company was founded by security practitioners that lived through the difficulty of trying to protect large organizations and wanting to build a solution that many teams could use. Panther solves modern security problems with detection-as-code, a cloud-native architecture, and robust security data lake. Panther's platform, used by many industry innovators, enables security teams to focus on security, detect attacks, and protect their organizations without prohibitive overhead or excessive operational costs.

Backed by Coatue Management, Lightspeed Venture Partners, S28 Capital, Snowflake Ventures, ICONIQ Growth, and Innovation Endeavors, Panther has raised $120M, at $1.4 billion-dollar valuation, and is quickly accelerating its mission and employee base across the United States and Greece. Panther's customers include industry-leading technology companies such as GitLab, Coinbase, and Dropbox, and the company was featured for a second year in a row on EnterpriseTech30's startup list, most as recently as #6 on the list of mid stage, emerging technology companies!

Panther is a remote-first company with a culture of flexibility, written documentation, open company communication, and collaboration. Our values guide our every move: Be an Owner, Move Fast, and Take Care of the Team. We believe that by building a diverse group of remote individuals, we can push forward our mission and create a rewarding, inclusive, and fun work environment for our entire team.

The Responsibilities

• Writing and editing content and serving as publisher for internal crowd-sourced updates to Panther documentation and Knowledge Base articles
• Working with Support, Product, Engineering, and other stakeholders to publish new feature documentation and update existing content in line with product releases
• Performing audits on existing Knowledge Base articles to ensure content accuracy
• Providing writing and editing support for a variety of projects, including release notes and customer communications
• Understanding the customer persona and product workflows in order to make improvements to the structure and reader experience of technical content
  
  

The Requirements

• Experience building, testing, and delivering best-in-class technical documentation
• Editorial expertise – specifically, experience editing technical written content
• Experience working directly with customers to solve issues, or with customer-facing Support teams
• Experience using AI to assist in content generation, editing, and/or search, with a keen eye for identifying mistakes and hallucinations
• Experience managing projects through multi-step approval and publication processes
• Experience building consensus across multiple stakeholders in a fast-paced environment
• Hands-on developer experience (preferably with Python and SQL) is strongly preferred for this role
  
  

The Perks

• Equity
• Unlimited PTO policy, with a minimum requirement of 15 days off per year, observing major US holidays
• Latest tech equipment & budget for your customized tech needs
• Comprehensive medical, dental, and vision coverage
• 401k program
• Remote-friendly
• Opportunities to attend industry conferences (remote or in-person, and in conjunction with our in-person health and safety policy)
• Annual company off-sites in awesome locations (in conjunction with our in-person health and safety policy)
  
  

Cash compensation range: $75,000 - $95,000 USD Annually

The cash compensation above includes base salary and on-target commission for employees in eligible roles. In addition to cash compensation, all full-time Pantherinos are eligible to participate in our equity plan to receive Incentive Stock Options (ISO). Individual compensation packages are based on a few factors unique to each candidate, including their location, experience, and expertise, and may vary from the above-mentioned range.

Panther labs is an Equal Opportunity Employer. The Company prohibits discrimination and harassment on the basis of: race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding), gender, gender identity, gender expression, sexual orientation, marital status, age, religious creed, physical disability, mental disability, genetic information, military or veteran status, or any other status protected by law. All employment decisions are decided on the basis of qualifications, merit, and business need.