Technical Writer and Training Specialist

SPN Solutions Inc.; Fairfax (VA); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision

401(k) with employer match

Group life insurance

Disability insurance

Paid time off and holidays

Parental leave

Certification reimbursement and budget

Job summary

SPN Solutions Inc. in Fairfax, VA is seeking a Technical Writer and Training Specialist. The role is full-time, hybrid with some telework, and requires 4+ years of enterprise IT documentation experience including training material development.

You will produce system documentation for legacy and cloud platforms, manage document control, and develop training and job aids. U.S. citizenship and a public trust suitability are required.

Qualifications

• 4+ years of technical writing for enterprise IT systems.
• Experience building training material and job aids for system users.
• Document control and adherence to customer style guides.
• U.S. citizenship and ability to obtain HHS Tier 2 public trust.

Responsibilities

• Write and maintain system documentation, operations manuals, runbooks, user guides and release notes for legacy and cloud systems.
• Produce recurring deliverables per document standards; manage document control and version history.
• Support validation and compliance documentation with specialists.
• Edit content for accuracy, plain language and Section 508 conformance.
• Design and deliver role-based training, train-the-trainer sessions and refreshers.
• Plan communications and readiness for releases and legacy retirement.
• Maintain training profiles and records as required by the contract.

Skills

Technical writing

Training materials

Train-the-trainer

Plain language

Documentation control

Education

Bachelor's degree

Tools

Confluence

SharePoint

Oracle E-Business Suite

ERP documentation

Job description

Technical Writer and Training Specialist - (156)

Job Title

Technical Writer and Training Specialist

Job Type

Full-time

Category

Information Technology

Location

FAIRFAX - , VA 22030 US (Primary)

Education

Bachelor's Degree

Travel

0 - 10%

Job Description

You write the documents a mission system runs on, and you teach people to use the system those documents describe: system documentation, operations and user guides, validation records and monthly reports to the customer's document standards and Section 508, and the training, job aids and communications that bring the Stockpile's users along as the new system replaces the old one. Full time, W-2, based in Fairfax, Virginia with some telework, starting October 2026.

Why this job exists

SPN Solutions has won a new contract to operate and modernize the information systems behind the Strategic National Stockpile, part of HHS's Administration for Strategic Preparedness and Response (ASPR). The Stockpile holds the nation's reserve of medicines and medical supplies for public health emergencies. When a hurricane, an outbreak or another emergency calls for those supplies, the systems this team runs are how the country knows what it has, where it is and how fast it can move. The platform is Oracle E-Business Suite, and the program is moving it to Oracle Cloud while raising the quality of the inventory data and tightening the integration with the warehouse partners that hold the stock. You would join at the start, on a new team, with real work to own from the first week.

Why people take this job

• A mission you can explain at the dinner table: the nation's emergency medical supplies
• Hybrid in Fairfax, Virginia with some telework, sensible core hours and federal holidays off
• A modern Oracle stack and a real cloud migration, not a maintenance backwater
• A new team being built now: early hires shape how the work is done and grow with it
• Certifications and training paid for, with time set aside to earn them
• A company small enough that the people who run it know your name and answer your messages

What you will do

• Write and maintain system documentation, operations and maintenance guides, runbooks, user guides and release notes for the legacy and cloud systems.
• Produce recurring deliverables to the HHS Guide to Document Preparation and the program's document standards; manage document control and version history.
• Support validation and compliance documentation (Part 11, FISMA evidence, decommissioning records) with the specialists who own them.
• Edit the team's work for accuracy, plain language and Section 508 conformance before it goes to the customer.
• Design and deliver role-based training, train-the-trainer sessions and refreshers, in person in Atlanta when needed and virtually otherwise; write the job aids and quick references that go with them.
• Plan the communications and readiness work for each release and for the retirement of the legacy system, and measure whether the new capability is being used.
• Maintain the training profile and records the contract requires; update the agency training system on completion.

What you need

• 4 or more years of technical writing for enterprise IT systems, including user and operations documentation.
• Document control practice and experience producing to a customer style guide.
• Experience building training material and job aids for system users and delivering the training, including train-the-trainer.
• U.S. citizenship and the ability to obtain an HHS Tier 2 public trust determination.

What sets a candidate apart

• Regulated documentation (cGMP, Part 11).
• Oracle E-Business Suite or ERP documentation or adoption.
• Change management for enterprise application rollouts (Prosci or CCMP).
• HHS or federal health agencies.
• Confluence and SharePoint knowledge management.

Pay is discussed with you directly when we speak. These are the benefits every full-time SPN employee receives.

• Medical and prescription coverage, dental and vision, with employer-subsidized premiums for employees and dependents
• 401(k) with employer match
• Group life insurance at no cost to you
• Short-term and long-term disability
• Paid time off, 11 federal holidays, paid sick leave, bereavement leave
• Parental leave
• Certification reimbursement (Oracle, OCI, AWS/Azure, PMP, ITIL, Security+, CISSP and others), an annual training budget and tuition assistance

SPN Solutions is an Equal Opportunity Employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. SPN participates in E-Verify.

Keywords: Technical Writer, Training Specialist, Documentation Specialist, user guides, operations manual, runbooks, document control, Section 508, HHS Guide to Document Preparation, train-the-trainer, job aids, change management, cGMP documentation, Part 11, Oracle EBS, public trust, Fairfax VA, Northern Virginia, hybrid