Technical Writer

Campaign Registry, INC.; United States; Remote; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health care plan

Retirement plan (401k)

Life insurance

Paid time off

Training & development

Equipment provided

Job summary

The Campaign Registry, INC. is seeking a technical writer to craft and maintain product, developer, and release documentation for API-focused content.

You will partner with engineering to capture feature details, create tutorials, onboarding journeys, and troubleshooting material, and ensure consistent terminology across documents. Qualifications include 3+ years in tech writing, API/documentation depth, information architecture, and experience with Atlassian tools like Confluence and Jira;

Qualifications

• At least 3 years of experience as a technical writer in a technology company.
• Technical depth with API and developer documentation.
• Information architecture & developer-experience writing.
• Preferably experienced in telecommunications/CPaaS space.
• Preferably experienced with Confluence, Jira, and other Atlassian products.
• Ability to use various word-processing and desktop publishing software; proficiency with Google Workspace.

Responsibilities

• Write, update, and maintain product, developer, and release documentation.
• Partner with engineering teams to gather information on new features.
• Develop tutorials, onboarding journeys, and troubleshooting content.
• Maintain consistent style, terminology, and structure across deliverables.
• Create data flow diagrams and similar technical illustrations.

Skills

API documentation

Developer-experience writing

Information architecture

Cross-functional collaboration

Agile methodologies

Telecommunications/CPaaS experience

Tools

Confluence

Jira

Google Workspace

Job description

The Campaign Registry (TCR) is the central authority for registering Application-to-Person (A2P) 10DLC text messaging campaigns in North America. Partnering with major global mobile operators and leading CPaaS (Communication Platform as a Service) providers, TCR creates trust and transparency across the mobile messaging ecosystem. As a fast-growing, profitable organization, we build high-impact API and platform products that connect key stakeholders across the telecommunications industry and shape the future of modern mobile communication.

Responsibilities

• Write, update, and maintain product, developer, and release documentation, including knowledge base and internal process documentation.


• Partner with engineering teams to gather information on new features and architectural changes.


• Develop tutorials, onboarding journeys, and assist with troubleshooting content.


• Maintain consistent style, terminology, and structure across deliverables.


• Create data flow diagrams and similar technical illustrations.

Qualifications

• At least 3 (three) years of experience as a technical writer working in a technology company


• Technical depth (familiarity with API and developer documentation)


• Information architecture & developer-experience writing


• Preferably experienced in telecommunications/CPaaS space


• Preferably experienced with Confluence, Jira, and other Atlassian products


• Ability to use various word-processing and desktop publishing software applications. Proficiency with Google Workspace apps required


• Ability to engage with engineering teams to deliver documentation on complex technical solutions


• Experience using Agile development methodologies with globally distributed teams and able to keep up with a fast-paced, global company


• Experience working cross-functionally with teams ranging from support, sales, and operations


• Team-building attitude

Benefits

• Basic Salary Range: $90,000- $100,000 annually. The salary range may be adjusted within this range based on the candidate’s qualifications, experience and specific needs of the job.


• Health Care Plan (Medical, Dental & Vision)


• Retirement Plan (401k, IRA)


• Life Insurance (Basic, Voluntary & AD&D)


• Paid Time Off (Vacation, Sick & Public Holidays)


• Training & Development


• Equipment Provided: Yes

This full-time, remote position offers competitive compensation, comprehensive benefits, and the opportunity to play a pivotal role in supporting our organization's continued success through effective technology management and support. We are an equal opportunity employer.