Technical Writer

Topsort; Somerville (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Topsort is seeking a motivated Technical Writer to join our US Engineering team. You will translate complex concepts into engaging, accessible documentation for developers, customers, and internal teams.

You’ll collaborate with Engineering, Product, and Solutions to capture new features, maintain API docs, and build scalable documentation that grows with the product. This fast-paced startup environment emphasizes clarity, visuals, and timely delivery.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or another STEM field.
• 2+ years of experience as a Technical Writer for software, APIs, or enterprise SaaS.
• Excellent written communication with ability to explain complex tech clearly.

Responsibilities

• Craft engaging documentation for user guides, API docs, and onboarding materials.
• Translate complex technical concepts into clear, accessible docs for developers and customers.
• Collaborate with Engineering, Product, and Solutions teams to document new features.
• Build and maintain docs that evolve with the product and APIs.
• Improve developer experience by identifying gaps and collecting feedback.
• Establish standards, templates, and best practices for scalable docs.

Skills

Written communication

Technical reading

Attention to detail

Documentation tooling

Organization

Cross-functional collaboration

Education

Bachelor's degree in CS/Engineering or STEM

Tools

Markdown

Git

GitHub

CMS platforms

Notion

Confluence

Job description

Menlo Park; Somerville, Massachusetts, United States

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 6 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you\'ll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you\'ll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you\'re looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around. We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We\'re the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we\'re all about getting it done today.

About the Role

We’re looking for a motivated, experienced, and creative Technical Writer to join our growing Engineering team in the US!As a spokesperson for Topsort’s products, you’ll turn complex concepts into engaging, visually appealing narratives. We want someone with a strong aesthetic sense and a creative mindset who can craft compelling stories that make our technology both accessible and exciting.

If you love storytelling and translating tech into impact, we’d love to hear from you!

What You’ll Do

• Craft Engaging Documentation – Develop, refine, and maintain user guides, API documentation, and onboarding materials that make complex ideas easy to grasp.
• Turn complex technical concepts into clear, engaging, and intuitive documentation for developers, customers, and internal teams.
• Partner closely with Engineering, Product, and Solutions teams to deeply understand new features and translate them into high-quality documentation.
• Build and maintain documentation that evolves alongside the product, ensuring accuracy as features and APIs change.
• Improve the overall developer experience by identifying documentation gaps, collecting user feedback, and continuously refining content.
• Establish documentation standards, templates, and best practices that scale with the company.
• Use visuals, diagrams, code examples, and modern documentation techniques to make technical concepts easier to understand.

Requirements

• Bachelor\'s degree in Computer Science, Engineering or another STEM-related field.
• 2+ years of experience as a Technical Writer supporting software products, APIs, developer platforms, or enterprise SaaS.
• Excellent written communication skills with the ability to explain complex technical concepts in a simple, structured, and engaging way.
• Comfortable reading technical documentation, APIs, JSON, and working closely with engineers to understand how products work.
• Strong attention to detail and ability to maintain accuracy across a rapidly evolving product.
• Experience using modern documentation platforms such as Markdown, Git, GitHub, CMS platforms, Notion, Confluence, or similar tools.
• Highly organized with the ability to manage multiple documentation projects simultaneously.
• Comfortable working in a fast-paced startup where priorities evolve and documentation often needs to be built from scratch.
• Strong collaboration skills and confidence working cross-functionally with Engineering, Product, Design, and Customer-facing teams.

What We Value

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Do you sound like the right fit? Let\'s dive right in!