Account Manager, US

Topsort; Boston (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading retail media company in Boston seeks a driven Account Manager to maintain relationships with strategic clients while guiding them through onboarding and growth on its platform. The ideal candidate will possess strong analytical and communication skills, with at least 5 years of account management experience. This role allows for immediate impact as part of a fast-paced team focusing on innovative ad solutions. If you're ready to shape the future of retail media, we want to meet you!

Qualifications

• 5+ years of experience in account management or customer success.
• Experience in B2B SaaS or ad-tech environments is beneficial.
• Strong analytical mindset to interpret product data.

Responsibilities

• Own relationships with strategic clients, guiding onboarding and growth.
• Develop understanding of client's marketplace model and monetization goals.
• Lead performance reviews based on data insights.

Skills

Account management

Client relationship management

Analytical skills

Interpersonal skills

Communication

Education

Bachelor's or Master’s degree from a top-tier institution

Job description

We're quickly growing and super excited for you to join us!

About Topsort

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, São Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The processes and messaging you build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your innovations will leave a lasting mark on the industry, as a whole. Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We’re the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we’re all about getting it done today.

What is this role like?

We're looking for adriven, commercially sharp Account Manager to join Topsort's growing team. You'll own relationships with some of our most strategic clients — the marketplaces, retailers, and on-demand platforms that rely on Topsort's retail media infrastructure to power and monetize their ad products. You'll be the bridge between Topsort's powerful retail media infrastructure and the business outcomes clients are actually trying to achieve.

You will:

• Serve as the primary point of contact for a portfolio of strategic accounts, guiding them through onboarding, optimization, and long-term growth on Topsort's platform.
• Develop a deep understanding of each client's marketplace model, advertiser base, and monetization goals — translating that into actionable product usage and adoption strategies.
• Partner with clients on auction performance, relevance tuning, and sponsored ad strategy to help them drive measurable GMV and revenue impact.
• Lead QBRs and performance reviews grounded in real data — impressions, ROAS, fill rates, auction dynamics — and turn insights into clear next steps.
• Act as the internal voice of the customer, working closely with Topsort's product, engineering, and support teams to surface feedback and accelerate resolutions.
• Identify and drive upsell opportunities — whether that's expanding ad formats, increasing auction inventory, or unlocking new monetization surfaces.
• Monitor engagement signals and usage data to proactively flag risks and spot growth opportunities before they become urgent.

What We Think You Need to Be Successful

We’re open to candidates who don’t check every box but show strong potential.

• Bachelor’s or Master’s degree from atop-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• Experience in B2B SaaS, ad‑tech, martech, or data platforms; or familiarity with retail, marketplaces, or media monetization.
• 5+ years of experience in account management, consulting, or customer success with 3+ years of experience in client‑facing roles
• Strong interpersonal skills—you’re someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast‑paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open‑ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long‑term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

We are proud to be an equal opportunity employer and to foster a workplace where diversity is valued and celebrated. We believe that diverse perspectives and experiences strengthen our teams and drive better outcomes. We respect and value any race, religion, color, national origin, ancestry, caste, gender, gender identity or expression, sexual orientation, age, disability, medical condition, pregnancy, genetic information, marital status, or military service.

Do you sound like the right fit? Let's dive right in!