Product Manager

Topsort; Somerville (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Topsort is hiring a Product Manager in Boston to own products from idea to adoption, partnering with Engineering, Design, Sales, and Customer Success. You will identify customer problems, prioritize opportunities, and deliver solutions with measurable business impact.

This role emphasizes customer-focused decision-making in a fast-moving startup, balancing long-term product strategy with day-to-day execution and ensuring adoption by customers.

Qualifications

• Strong understanding of APIs, data flows and how systems connect.
• Ability to evaluate tradeoffs and guide pragmatic decisions.
• Cross-functional coordination with engineering, GTM and customers.
• Comfort operating in ambiguity with incomplete requirements.
• Experience working with enterprise customers or partners is a plus.
• Excellent written and verbal English communication.

Responsibilities

• Own the product lifecycle from discovery to launch and iteration.
• Collaborate with customers, prospects and internal teams to identify opportunities.
• Define product requirements with Engineering and Design teams to deliver high-quality solutions.
• Prioritize initiatives based on customer value and business goals.
• Partner with Product Marketing and Sales Enablement for successful launches and adoption.
• Analyze usage, feedback and metrics to continuously improve the product.
• Balance short-term execution with long-term strategy.
• Communicate vision, priorities and trade-offs clearly across the org.

Skills

APIs

Data flows

Technical product judgment

Stakeholder orchestration

Execution under ambiguity

Customer-facing mindset

Communication in English

B2B SaaS experience

Job description

Somerville, Massachusetts, United States

We're quickly growing and super excited for you to join us!

About Topsort

In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed.

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago, São Paulo, and Barcelona. We are a truly global company that was born in the pandemic that’s had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals.

Since our founding in 2021, we’ve gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let’s do the unimaginable - let’s make ads clean and cool again, with AI and modern technology.

Why Topsort? Why now?

Topsort is changing the way Retail Media works. By joining our scaling team, you'll feel your impact from day 1. The systems, integrations, and partner experiences you help build today will be a critical part of our foundation as we accelerate toward 200 Topsorters worldwide, and your work will leave a lasting mark on the industry as a whole.

Retail Media is on the verge of a new era, and Topsort is gathering the ecosystem together to shape a brighter future. Joining us now, you'll work directly alongside our co-founders and founding members to bring on Retail Media 3.0. If you're looking to define your career as something greater than yourself, come scale with us.

What it’s like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It’s a sports team that’s hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here. If it can be built today, we're all about getting it done today.

What is this role like?

As a Product Manager at Topsort, you'll own products from idea to customer adoption. You'll work closely with Engineering, Design, Sales, Customer Success, and Product Marketing to identify customer problems, prioritize opportunities, and deliver solutions that create measurable business impact.

This isn't a roadmap management role. We're looking for someone who is deeply curious about customers, comfortable making decisions with incomplete information, and excited to build in a fast-moving startup. You'll balance long-term product thinking with day-to-day execution, ensuring what we build is not only shipped, but adopted by customers.

In this role, you will:

• Own the product lifecycle from discovery, prioritization, launch, and iteration.
• Work directly with customers, prospects, and internal teams to understand problems and identify opportunities.
• Define product requirements and partner closely with Engineering and Design to deliver high-quality solutions.
• Prioritize initiatives based on customer value, commercial impact, and business goals.
• Partner with Product Marketing and Sales Enablement to ensure successful product launches and customer adoption.
• Analyze product usage, customer feedback, and business metrics to continuously improve the product.
• Balance short-term execution with long-term product strategy.
• Communicate product vision, priorities, and trade-offs clearly across the organization.

What (we think) you need to be successful

We are looking for outlier candidates who are technical, highly organized, and energized by messy real-world product problems. You do not need to check every box, but you should be able to show that you can create momentum across technical and non-technical teams in a fast-moving environment.

• API & Integration Fluency: Strong understanding of APIs, data flows, technical constraints, and how software systems connect. You do not need to be a former software engineer, but you should be comfortable working directly with engineers.
• Technical Product Judgment: Ability to evaluate tradeoffs, ask strong technical questions, and help teams make practical decisions without needing perfect specs.
• Stakeholder Orchestration: Strong ability to work across engineering, GTM, customers, and external partners, especially when priorities are competing or ownership is unclear.
• Execution Under Ambiguity: Comfort operating in an environment where requirements are incomplete, priorities shift quickly, and external dependencies create uncertainty.
• Customer & Partner-Facing Mindset: Experience working with enterprise customers, partners, or external stakeholders to understand needs, manage expectations, and solve practical implementation challenges.
• Communication & Documentation: Ability to communicate clearly with both technical and non-technical audiences in Advanced/Fluent English, and to create documentation that improves alignment and repeatability.
• Relevant Experience: Experience in B2B SaaS, platform products, integrations, partnerships, solutions engineering, technical customer success, or technical product management is highly valued.
• Onsite Availability: Availability to work onsite 4 days a week at our Boston office.

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long‑term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.

Do you sound like the right fit? Let's dive right in!