Technical Writer

ZipRecruiter; Santa Barbara (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

Bitwarden is seeking a Technical Writer to support their product documentation needs. This role involves collaborating across teams to create clear documentation and enhancing the onboarding experience for users. Bitwarden is an all-remote company focused on internet security, offering competitive compensation in alignment with experience.

Benefits

Remote work flexibility

Professional development opportunities

Supportive team culture

Qualifications

• Prior experience in technical writing or similar roles.
• Experience with industry-standard tools like CMSs, JIRA, and Docker.
• Excellent communication and problem solving skills.

Responsibilities

• Develop product documentation and onboarding guides.
• Collaborate cross-functionally to understand customer needs.
• Lead development of onboarding materials for customers.

Skills

Clear communication

Problem solving

Documentation

Tools

Content Management Systems

JIRA

Docker

GitHub

Job description

Job DescriptionJob Description

Bitwarden is the trusted security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

As a Technical Writer at Bitwarden, you'll contribute directly to the success of Bitwarden users and customers by addressing a wide range of audiences across our team's growing product portfolio. We're looking for someone who will dive deep into understanding our users' and customers' needs in order to shape instructive content (primarily, but not limited to, bitwarden.com/help). You'll be hands-on with some of the most-used software development and deployment technologies in order to test and document the latest features, and you'll partner with almost every team at Bitwarden to ensure the content you create is accurate and fully realized.

This is a great opportunity to get involved in a fast-growing company and contribute to a first-class product experience. Bitwarden is an all-remote team and we're looking for someone based in the U.S., with a preference for time zones that overlap the U.S. east coast.

RESPONSIBILITIES

• Develop product documentation, onboarding guides, technical resources, and more for a wide range of customer and user personas.
• Develop a deep understanding of customer needs and requirements by collaborating cross-functionally, being active in the community, and digging into data.
• Help to share the future of Bitwarden documentation and the Technical Writing team, whether that's through team culture, enhancing processes, or novel approaches to documentation.
• Lead development of a refreshed library of clean, clear, and actionable onboarding material to empower customers around the globe.
• Become a Subject-Matter-Expert (SME) for Bitwarden products and services that internal audiences can rely on for information.

WHAT YOU BRING TO BITWARDEN

• Prior experience in a technical writing, software development, UX writing, or IT administration role.
• Clear, concise, and consistent communication skills, particularly in writing.
• Experience with, or comfort with learning, industry-standard tools like headless Content Management Systems (CMSs), JIRA, Docker, and GitHub.
• Experience working alongside, or within, cloud software development and deployment cycles.
• Excellent problem solving skills - you might not know all the answers, but you know how to find and communicate the possible solutions.
• A passion for internet security and helping everyone stay secure.

NICE-TO-HAVES

• Prior experience catering to, or working in, enterprise IT environments.
• Prior experience with Bitwarden products, our open source communities, or other open source communities.
• Prior experience reading or writing C#, JavaScript, TypeScript, Go, or Rust.
• Prior experience designing software onboarding modules or guides.

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

• Meeting with our Recruiting Manager
• Interview with Manager, Technical Writing
• Interview/s with team members
• Reference calls

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations.
• Become an expert. You'll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

In the United States, the starting base compensation range for this role is $60,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.