Technical Writer

Support Revolution; San Jose (CA); On-site; USD 66,000 - 117,000; Full time

Job summary

Join a forward-thinking company as a Technical Writer, where your expertise will shape user manuals and technical guides that empower customers. In this dynamic role, you'll collaborate with engineers and designers to produce clear and impactful documentation for cutting-edge technology products. This position offers a competitive salary and a comprehensive benefits package, along with opportunities for professional growth in a supportive and innovative environment. If you're passionate about technology and have a knack for effective communication, this is the perfect opportunity for you.

Benefits

Health Insurance

Paid Time Off

Professional Development Opportunities

Collaborative Culture

Qualifications

• 2+ years of technical writing experience in computer hardware.
• Proficiency in desktop publishing tools and technical documentation.

Responsibilities

• Create user manuals and technical guides for various products.
• Collaborate with engineers and graphic designers for documentation.

Skills

Technical Writing

Adobe InDesign

Adobe Illustrator

Microsoft Word

MadCap Flare

Time Management

Communication

Education

BA in English

BA in Technical Writing

BA in Technical Communications

Tools

Excel

Job description

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Location: San Jose, California, United States

About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Why This Role Matters

• Create Impactful Documentation:As a Technical Writer, you will be instrumental in producing user manuals and technical guides that empower customers and support product teams.
• Drive Product Communication:Your writing will serve as a key resource for customers and internal teams, ensuring clear, accurate, and user-friendly technical content.
• Collaborate Across Teams:You’ll work closely with engineers, graphic designers, and other writers to deliver high-quality documentation that meets the needs of the business.

What You'll Do

• Technical Documentation:Write, revise, and complete user manuals, quick reference guides, and other product-related guides for servers, motherboards, and chassis.
• Graphics Creation:Use graphic tools such as Adobe InDesign and Illustrator to create and modify technical illustrations and product images for documentation.
• Collaboration:Interact with engineers and other writers to gather technical data, schematics, and drawings required for documentation.
• Documentation Management:Maintain revision history records for all manuals and user guides and ensure that they are up to date.
• Status Reporting:Submit daily and weekly status reports and collaborate with other teams, including sales and engineers, to ensure documentation is accurate and comprehensive.

What You'll Bring

Essential Qualifications:

• Education:BA in English, Technical Writing, or Technical Communications.
• Technical Skills:Proficiency in desktop publishing tools such as Adobe InDesign, Illustrator, Excel, Microsoft Word, and MadCap Flare.
• Experience:At least two years of technical experience in computer hardware-related fields and a minimum of two years of experience in writing technical documents and creating technical graphic illustrations.
• Communication:Ability to work closely with individuals from diverse backgrounds and effectively follow oral and written instructions.
• Time Management:Ability to handle multiple projects simultaneously and meet deadlines, including completing tasks on short notice.

What We Offer

• Competitive Compensation and Benefits: We offer a comprehensive package, including health insurance, paid time off, and opportunities for professional development.
• Impactful Work: Your contributions will play a vital role in delivering high-quality, customer-facing documentation that enhances user experience and satisfaction.
• Growth Potential: Supermicro is committed to supporting career growth, offering learning opportunities and advancement within the company.
• Collaborative Culture: You will be part of a dynamic, supportive team that values innovation and teamwork.

Salary Range

$66,560 - $117,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.