Technical Writer

SecurityScorecard; New York (NY); On-site; USD 160,000 - 200,000; Full time

Job summary

SecurityScorecard seeks a skilled Technical Writer to enhance documentation for its flagship cybersecurity service, MAX. Ideal candidates will have a strong background in technical writing, excellent communication skills, and the ability to produce clear, user-friendly materials for a variety of audiences. Join a recognized leader in cybersecurity and contribute to impactful projects in a fast-paced environment offering competitive compensation and benefits.

Benefits

Health benefits

Unlimited PTO

401(k)

Parental leave

Tuition reimbursement

Qualifications

• 5+ years of experience in technical writing, preferably in SaaS or cybersecurity.
• Ability to write for both technical and non-technical audiences.
• Familiarity with cybersecurity concepts and security tooling is preferred.

Responsibilities

• Create and maintain technical documentation for cybersecurity services.
• Translate complex concepts into easy-to-understand content.
• Collaborate with cross-functional teams to ensure documented accuracy.

Skills

Technical writing

Communication skills

Project management

Education

Degree in technical communication, journalism, or related field

Tools

Confluence

GitHub

Notion

Job description

Join to apply for the Technical Writer role at SecurityScorecard

Join to apply for the Technical Writer role at SecurityScorecard

This range is provided by SecurityScorecard. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$160,000.00/yr - $200,000.00/yr

About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security and risk experts Dr. Alex Yampolskiy and Sam Kassoumeh and funded by world-class investors, SecurityScorecard’s patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, and cyber insurance underwriting; making all organizations more resilient by allowing them to easily find and fix cybersecurity risks across their digital footprint.

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace,” by Crain’s NY as a "Best Places to Work in NYC," and as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Company’s annual list of the World’s Most Innovative Companies for 2023 and to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing “forward-thinking employers for their unwavering commitment to employee engagement.” SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moody’s, Sequoia Capital, GV and Riverwood Capital.

About the Role:

We are seeking a skilled and detail-oriented Technical Writer to join our Product team and support MAX, our flagship managed cybersecurity service. In this role, you’ll be responsible for creating clear, concise, and accurate documentation that enables internal teams, customers, and partners to effectively understand and use MAX. You'll collaborate closely with Product Managers, Engineers, and Customer Success to develop user guides, release notes, technical FAQs, and process documentation.

Key Responsibilities:

• Create, edit, and maintain technical documentation for MAX, including product guides, onboarding materials, runbooks, release notes, knowledge base articles, and internal SOPs.
• Translate complex cybersecurity concepts and managed service workflows into easy-to-understand content tailored to different audiences (technical and non-technical).
• Work closely with Product, Engineering, Security Operations, and Customer Success to ensure documentation is complete, accurate, and aligned with product updates.
• Contribute to the development of training and enablement materials for internal stakeholders and end users.
• Establish and maintain a consistent tone, structure, and style across all MAX documentation.
• Proactively identify documentation gaps and continuously improve content based on user feedback and product evolution.

Required Qualifications:

• 5+ years of experience as a technical writer, preferably in a SaaS, cybersecurity, or managed services environment.
• Proven ability to write for both technical and non-technical audiences.
• Familiarity with cybersecurity concepts, SOC operations, or security tooling preferred.
• Excellent written and verbal communication skills.
• Strong project management skills and the ability to work independently and cross-functionally in a fast-paced environment.
• Experience with documentation platforms such as Confluence, GitHub, Notion, or similar tools.

Preferred Qualifications:

• Experience documenting APIs, integrations, or product architectures.
• Familiarity with ITIL or other service management frameworks.
• Background in journalism, English, technical communication, or a related field.

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $160,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.

SecurityScorecard is committed to Equal Employment Opportunity and embraces diversity. We believe that our team is strengthened through hiring and retaining employees with diverse backgrounds, skill sets, ideas, and perspectives. We make hiring decisions based on merit and do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law.

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact [e-mail].

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Company’s privacy policy and applicable law.

SecurityScorecard does not accept unsolicited resumes from employment agencies. Please note that we do not provide immigration sponsorship for this position.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Engineering

• Industries

  Computer and Network Security and Software Development

Referrals increase your chances of interviewing at SecurityScorecard by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Student loan assistance

Disability insurance

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