Technical Writer

JLL; New York (NY); Remote; USD 180,000; Full time

Job summary

JLL seeks a Data Center Technical Writer to enhance documentation for data center operations. This role involves creating user-friendly guides and compliance documents while collaborating with engineering teams. Ideal candidates have 3-5 years of technical writing experience in IT environments.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 3-5 years of experience in technical writing, preferably in IT or data center environments.
• Strong understanding of data center operations and infrastructure.
• Ability to understand complex technical concepts.

Responsibilities

• Create and maintain technical documentation including SOPs, user manuals and troubleshooting guides.
• Collaborate with subject matter experts to gather information.
• Review and edit existing documentation for accuracy and clarity.

Skills

Documentation

Technical Writing

Collaboration

Proofreading

Clear Communication

Education

Bachelor's degree in Technical Writing, English, Information Technology, or a related field

Tools

Technical writing tools and software

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Title: Data Center Technical Writer

We are seeking a skilled and experienced Data Center Technical Writer to join our team. In this role, you will be responsible for creating, updating, and maintaining high-quality technical documentation for our data center operations, infrastructure, and processes. You will collaborate closely with engineers and other stakeholders to ensure accurate and comprehensive documentation that supports our data center operations and compliance requirements.

• Create and maintain technical documentation for data center operations, including standard operating procedures (SOPs), user manuals, and troubleshooting guides.
• Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, and user-friendly documentation.
• Develop and update diagrams, process flows, and other visual aids to support written documentation as necessary.
• Ensure all documentation adheres to company standards, industry best practices, and regulatory requirements.
• Review and edit existing documentation for accuracy, clarity, and consistency.
• Manage documentation version control and maintain a centralized repository for all technical documents.
• Participate in data center projects to document new installations, upgrades, and process improvements.
• Aid in creating training materials for data center staff and end-users.
• Stay current with industry trends and emerging technologies in data center operations.

Qualifications:

• Bachelor's degree in Technical Writing, English, Information Technology, or a related field.
• 3-5 years of experience in technical writing, preferably in IT or data center environments.
• Strong understanding of data center operations, infrastructure, and technologies.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in technical writing tools and software.
• Ability to understand and communicate complex technical concepts to various audiences.
• Strong interpersonal and communication skills for effective collaboration with technical teams.
• Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM).

Estimated total compensation for this position:

180,000.00 – 180,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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