Technical Writer #26-21977

US Tech Solutions; Hershey (PA); On-site; USD 65,000 - 90,000; Full time

Job summary

US Tech Solutions is seeking a Technical Writer to develop Pilot Plant training documentation and work instructions for operators, collaborating with R&D, Maintenance, Engineering, Quality, Operations, and EHS to ensure compliance. The role focuses on safety, accuracy, and effective education through various formats.

Responsibilities include creating process procedures, one-point lessons, and multimedia content, while standardizing content and evaluating operator competency.

Qualifications

• Three consecutive years of food manufacturing experience at the same facility, if possible.
• Training content creation experience is a must.
• Technical, mechanical, or operational skills are a plus.

Responsibilities

• Create training materials including procedures, quick guides, and checklists with Operations, Maintenance, Quality, and Safety.
• Capture video and photos to support learning programs in the LMS and Adobe Creative Cloud.
• Assist with Job Safety Analysis documentation as needed.
• Standardize content structure and operator competency requirements.
• Provide follow-up evaluations to confirm skill retention and support refresher training.

Skills

Technical writing

Training content creation

Documentation

Video capture

Tools

Snagit

Copilot

Adobe Creative Cloud

Microsoft Office

Job description

Duration: 12 months contract

Shift: Standard Working Hours; 7:00AM - 3:30PM

Job Description

• The Technical Writer will be responsible for creating Pilot Plant equipment training documentation and work instructions that safely and effectively educate operators on Pilot Plant equipment.
• This role will collaborate with R&D, Maintenance, Engineering, Quality, Operations, and Environmental Health & Safety to ensure training materials comply with existing policies and procedures.

Main Duties

• Create training materials, including process procedures, step-up cards, one-point lessons, and other documentation in collaboration with Operations, Maintenance, Quality, and Safety.
• Capture video and photographic documentation to support the development of a comprehensive learning program within the LMS platform and Adobe Creative Cloud.
• Assist with the creation and review of Job Safety Analysis documentation, as needed.
• Standardize content structure, instructional format, and operator competency requirements.
• Provide periodic follow-up evaluations of machine operators to confirm skill retention and support refresher training for higher-complexity equipment.
• Complete additional tasks as assigned to support Tech Center training and operational needs.
• Work with SMEs to simplify complex content, remove unnecessary detail, and consistently focus on what the learner needs to know.
• Prioritize content creation work to meet training development milestones.
• Observe and document SME operational procedures to verify accuracy, identify procedural gaps, and create training content development.

Typical Day

• Daily huddle with leader to review status of projects. Read & respond to emails throughout the day. Content creation in an office setting. Validate training and gather information / research equipment.
• Shadows SMEs on production floor to document process flow. Monitor, capture photographs and video of equipment while in use, during breakdown and reassembly.

Technical Skills

• Technical writing and procedure development
• Manufacturing equipment / process documentation
• Mechanical aptitude and equipment troubleshooting awareness

Must Haves

Three consecutive years of food manufacturing experience at the same facility if possible (not broken into multiple companies and roles). Training content creation is a must. If they also have technical, mechanical or operational skills it’s a plus.

Software Skills and Purpose (if applicable)

• Highly proficient in Microsoft programs, Excel, Word, Office, PowerPoint.
• Moderate experience in Snagit, Copilot and Adobe content creation.
• Must be able to operator an iPad.

Industry Experience

• Food manufacturing, consumer packaged goods, R&D pilot plant or other regulated manufacturing environments.
• Preference for candidates with hands‑on experience supporting operations, training, technical documentation, equipment procedures, sanitation, quality, or safety requirements.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on‑demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

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