Technical Writer

i360technologies, Inc.; Chesapeake (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401k Matching

Referral Bonus

Paid Time Off

Life Insurance

Disability Insurance

Technology Reimbursement

Health Care Plan

Job summary

i360technologies, Inc. is looking for a qualified candidate to produce and maintain technical and procedural documentation to support federal agencies. The ideal individual will have at least 7 years of relevant experience, a degree in a related field, and the ability to pass a federal background investigation.

Candidates must be skilled in writing mechanics and have experience with documentation tools. Benefits include health care coverage, 401k matching, and paid time off.

Qualifications

• 7+ years of related experience in technical or financial documentation.
• Experience producing documentation for technical systems.
• Ability to pass a federal background investigation.

Responsibilities

• Write procedural documentation like SOPs and user guides.
• Develop technical specifications and client deliverables.
• Ensure documentation meets accessibility requirements.
• Support performance reporting as needed.

Skills

Technical documentation production

Communication skills

Analytical skills

Knowledge of writing mechanics

Education

Bachelor's degree in a related field

Tools

Oracle E-Business Suite

ServiceNow

Job description

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies.

Key Responsibilities

• Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides for system and financial processes.
• Develop and edit functional and technical specifications, manuals, reports, and other client deliverables.
• Collect, organize, and analyze technical information from functional, technical, and help desk staff, and translate it into clear guidance.
• Keep documentation current as configurations, processes, and releases change, and version it appropriately.
• Ensure documentation meets Section 508 accessibility requirements.
• Contribute documentation to comprehensive solution packages for new solutions and major enhancements.
• Support recurring status and help desk performance reporting as needed.

Qualifications

• Bachelor's degree in a related field.
• At least 7 years of related experience.
• Demonstrated experience producing procedural and technical documentation for technical or financial systems.
• Strong command of writing mechanics, organization, and documentation tools.
• Ability to pass a federal background investigation and obtain client site access.

Nice to Have

• Documentation experience in Oracle E-Business Suite, Oracle Federal Financials, or other enterprise financial systems.
• Familiarity with federal financial management environments and shared service operations.
• Experience with Section 508 compliance and ServiceNow-managed change control.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance
• Must be able to pass a federal background investigation
• U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

• Referral Bonus
• (401k) Matching
• Holidays - Eleven
• Technology Reimbursement
• Short-Term & Long-Term Disability
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)
• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.