Technical Writer

Bartech Staffing; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Impellam Group is seeking a Technical Writer / Training Content Developer for the Enterprise Security Command Center (ESCC) in Charlotte, NC. You will develop and maintain technical documentation, SOPs, job aids, and training guides to support physical security operations.

You will work with subject matter experts to translate complex procedures into clear, actionable content, ensuring accuracy and consistency.

Qualifications

• Demonstrated experience creating technical documentation, SOPs, and training materials for operational or technical audiences.
• Ability to translate complex technical concepts into clear, actionable content for diverse stakeholders.
• Experience coordinating with subject matter experts to validate accuracy and finalize documents.
• Proficiency in organizing content with consistent terminology and formatting standards.
• Experience developing instructor-led, virtual, or self-directed training materials.

Responsibilities

• Develop, write, edit, and maintain ESCC technical and operational documentation including SOPs, work instructions, manuals, job aids, and training guides.
• Collaborate with subject matter experts to understand workflows and translate information into usable documentation.
• Observe operational activities to document processes, system interactions, and required actions.
• Review existing procedures, diagrams, and specifications to update documentation.
• Create training content for onboarding, role-specific training, and system changes.
• Translate complex security concepts into concise learning materials for diverse audiences.
• Organize content to established standards for clarity, consistency, and usability.
• Recommend improvements to content structure, format, and presentation.
• Validate technical accuracy with SMEs before finalizing materials.
• Incorporate visuals like screenshots, diagrams, and process flows to enhance understanding.
• Maintain revision history to reflect changes in processes and systems.
• Assist with publishing and distributing approved materials and training resources.
• Support the development of presentations and briefings for ESCC operations.

Skills

Technical writing

Instructional content development

Training development

Editing & proofreading

SME collaboration

Documentation standards

Tools

MS Word

PowerPoint

Confluence

Adobe Acrobat

Job description

The Technical Writer / Training Content Developer will support the Enterprise Security Command Center (ESCC), a 24/7 physical security operations center, by developing, maintaining, and enhancing technical documentation, operating procedures, job aids, and training materials used within a security-focused operational environment.

This role will work closely with ESCC subject matter experts, operators, leadership, and other stakeholders to understand operational processes and translate complex technical and procedural information into clear, accurate, practical content. The ideal candidate combines strong technical writing skills with experience developing training materials for operational or technical audiences.

The ESCC operates within a physical security-focused environment responsible for enterprise-wide monitoring, situational awareness, information reporting, and physical security support. Its responsibilities include centralized monitoring associated with physical access control, video monitoring, gate and door activity, badge activity, intrusion detection, and other facility security conditions. The ESCC also serves as a coordination point for information related to ongoing or emerging security incidents.

Because documentation may support real-time operational activities, this position requires an ability to create materials that are clear, accurate, concise, easy to navigate, and usable in an operational environment. Content focuses on physical security systems, alarm response, and operator procedures.

Key responsibilities

• Develop, write, edit, and maintain ESCC technical and operational documentation, including standard operating procedures (SOPs), work instructions, process and procedure manuals, job aids and quick-reference guides, training guides and facilitator materials, technical reference materials, process flow documentation, and administrative and operational communications.
• Partner with ESCC subject matter experts and operational personnel to understand workflows, technologies, responsibilities, and procedures and translate that information into clear, usable documentation.
• Observe and study operational activities to understand how work is performed and accurately document processes, decision points, system interactions, and required actions.
• Review existing procedures, system documentation, diagrams, flowcharts, specifications, screenshots, reference materials, and other technical information to build or update documentation.
• Develop training content that supports employee onboarding, role-specific training, process changes, system changes, and ongoing knowledge reinforcement.
• Convert complex technical or security-related concepts into concise, audience-appropriate learning materials.
• Organize documentation and training content according to established standards for clarity, consistency, terminology, format, and usability.
• Review existing materials and recommend improvements to content, structure, format, presentation, and overall effectiveness.
• Collaborate with subject matter experts to validate technical accuracy before materials are finalized or distributed.
• Create or incorporate screenshots, diagrams, process flows, charts, and other visual elements that improve understanding of technical or operational processes.
• Maintain documentation and revision history to help ensure materials remain current as processes, systems, or operating requirements change.
• Support the organization, publication, and distribution of approved training and technical materials.
• Assist with developing presentations, briefings, and other communications supporting ESCC operational or training needs.

Requirements - education & experience

• Demonstrated experience in technical writing, instructional content development, training development, or a related field.
• Strong written communication, editing, proofreading, and information-organizing skills.
• Experience converting technical or complex subject matter into clear instructions for end users.
• Ability to interview and collaborate with technical and operational subject matter experts.
• Experience developing SOPs, work instructions, user guides, job aids, training materials, or comparable documentation.
• Ability to interpret process flows, technical documentation, diagrams, screenshots, system information, and operational procedures.
• Strong attention to detail and commitment to accuracy and consistency.
• Ability to manage multiple documents, revisions, and priorities.
• Proficiency with standard business productivity and document-authoring tools.

Nice-to-have / preferred skills

• Experience supporting a command center, operations center, security operations, utility, emergency management, critical infrastructure, industrial, or similarly procedure-driven environment.
• Experience creating both operating procedure documentation and training/learning content.
• Experience designing instructor-led, virtual, or self-directed training materials.
• Experience creating process maps, workflow diagrams, quick-reference guides, and visually oriented job aids.
• Familiarity with document control, version management, or structured review and approval processes.
• Experience developing documentation or training for systems used in monitoring, incident management, physical security, access control, or operational response.

Hours: Core business hours (approximately 7:00 AM - 4:00 PM)

Mobility Classification: Fully onsite

Impellam Group and its brands are equal-opportunity employers committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, pregnancy or maternity, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application, interview process, pre-employment activity, and the performance of crucial job functions.

If you require additional disability considerations, modifications, or adjustments please let us know by contacting [e-mail] or fill out this form to request accommodations.