Documentation and Technical Writer

Jobgether; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Fully remote work arrangement

Job summary

Jobgether is seeking a Documentation and Technical Writer to develop and maintain high-quality documentation for federal IT environments in a fully remote role in the United States. You will craft SOPs, system guides, runbooks, and knowledge-base articles, collaborating with engineering, cybersecurity, compliance, and IT operations teams to ensure accuracy and regulatory alignment.

You will drive knowledge management, document lifecycle, and accessibility compliance, supporting audits and

Qualifications

• The ideal candidate has strong technical writing background for enterprise IT environments.
• Experience documenting federal or regulated IT operations and governance.
• Ability to produce SOPs, manuals, runbooks, and knowledge-base articles.
• Experience with RMF, ITIL, 508 accessibility standards, and audit support.

Responsibilities

• Develop, write, edit, and maintain technical documentation including SOPs and system guides.
• Create manuals, diagrams, and knowledge-base articles supporting IT operations.
• Translate complex concepts for technical and non-technical audiences.
• Ensure docs reflect current architectures and changes.
• Maintain DR/COOP and disaster recovery documentation.
• Support RMF documentation and compliance artifacts.
• Organize repositories, templates, and change-control processes.
• Collaborate with engineering, cybersecurity, and IT operations teams.
• Apply ITIL v4 principles to standardize IT service management docs.

Skills

Technical writing

Documentation management

Stakeholder collaboration

Audit readiness

Attention to detail

Communication skills

Education

Bachelor's degree in Information Assurance/IT/Technical Writing/CS

ITIL v4 Foundation certification

Tools

Confluence

SharePoint

Jira

ServiceNow

Microsoft Word

Microsoft Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Documentation and Technical Writer based in the United States.

The Documentation and Technical Writer will develop and maintain high-quality technical documentation supporting complex federal and Department of Defense (DoD) IT environments. This role focuses on documenting IT operations, disaster recovery, continuity planning, cybersecurity processes, and compliance activities. You will transform complex technical information into clear, accurate, and accessible materials that support operational efficiency and audit readiness. Working closely with engineering, cybersecurity, compliance, and IT operations teams, you will ensure documentation remains aligned with evolving systems, procedures, and regulatory standards. You will also strengthen knowledge management practices, improve documentation consistency, and support compliance with Section 508 accessibility requirements and ITIL v4 best practices. This fully remote opportunity is ideal for a detail-oriented professional who combines strong technical writing skills with an understanding of federal IT operations and governance.

Accountabilities

• Technical Documentation Development
  • Develop, write, edit, and maintain technical documentation, including Standard Operating Procedures (SOPs), system guides, operational runbooks, process documentation, and knowledge-base articles.
  • Create and update technical manuals, workflow diagrams, process maps, and documentation supporting IT operations and system administration.
  • Translate complex technical concepts into clear, structured, and user-friendly materials for both technical and non-technical audiences.
  • Ensure documentation accurately reflects current system architectures, configurations, operational procedures, and technical changes.
• Disaster Recovery and Continuity Planning
  • Maintain Disaster Recovery (DR), Continuity of Operations (COOP), contingency planning, and system recovery documentation.
  • Support the preparation of After-Action Reports (AARs), Corrective Action Plans (CAPs), disaster recovery test reports, and other operational deliverables.
  • Assist with documenting system recovery procedures, operational readiness activities, and continuity requirements.
• Compliance and Audit Support
  • Support Risk Management Framework (RMF) documentation requirements, including contingency planning controls and supporting compliance artifacts.
  • Ensure technical documentation meets Section 508 accessibility standards and established organizational formatting requirements.
  • Organize technical documentation, compliance evidence, and supporting materials for internal and external audits and assessments.
  • Help maintain documentation aligned with federal and DoD standards, cybersecurity requirements, and ITIL v4 best practices.
• Knowledge and Document Management
  • Maintain document repositories, version control, revision histories, naming conventions, and archival procedures.
  • Develop and maintain standardized templates, style guides, and documentation processes to ensure consistency across deliverables.
  • Manage document updates, approval workflows, change tracking, and quality assurance activities.
  • Review existing documentation to identify gaps, outdated information, inconsistencies, and opportunities for improvement.
• Collaboration and Continuous Improvement
  • Work with engineering, cybersecurity, IT operations, and compliance teams to gather, validate, and maintain technical information.
  • Apply ITIL v4 principles to support standardized IT service management documentation and workflows.
  • Recommend improvements to documentation quality, accessibility, usability, and efficiency.
  • Adapt documentation practices to evolving technologies, operational requirements, and compliance standards.

Requirements

The ideal candidate will have a strong technical writing background and experience supporting enterprise IT environments, particularly within federal or regulated organizations. You should be comfortable working with technical subject matter experts, managing multiple documentation deliverables, and maintaining accurate, compliant, and accessible materials.

• Active Secret security clearance or higher.
• Bachelor's degree in Information Assurance, Information Technology, Technical Writing, Computer Science, Information Systems, or a related technical field.
• At least five years of professional experience in technical writing, IT documentation, documentation management, or a related technical role.
• Experience developing and maintaining technical documentation for enterprise IT systems, infrastructure, or operational environments.
• Proven ability to create SOPs, technical manuals, system documentation, process guides, and knowledge-base articles.
• Experience supporting Disaster Recovery, COOP, contingency planning, or IT operational documentation.
• Experience collaborating with technical subject matter experts, engineers, cybersecurity professionals, and IT operations teams to gather and validate information.
• Demonstrated ability to maintain organized, version-controlled documentation repositories and track document revisions.
• Experience preparing documentation for compliance reviews, audits, assessments, or operational readiness activities.
• Strong understanding of technical writing principles, documentation standards, formatting, and document lifecycle management.
• Knowledge of ITIL v4 frameworks, terminology, and IT service management processes.
• Familiarity with disaster recovery, continuity planning, contingency planning, and IT operational documentation requirements.
• Understanding of federal accessibility standards, particularly Section 508-compliant document formatting.
• Proficiency with Microsoft Office applications, especially Word, Excel, PowerPoint, and SharePoint.
• Experience with document management systems, collaboration platforms, or knowledge management repositories.
• Familiarity with version control, change tracking, document approval workflows, and quality assurance processes.
• Ability to review documentation for accuracy, consistency, completeness, and compliance with established standards.
• Excellent writing, editing, proofreading, and communication skills.
• Strong attention to detail, organizational skills, and time management, with the ability to handle multiple priorities independently.
• Analytical and problem-solving abilities, including identifying documentation gaps and recommending practical improvements.
• Ability to communicate effectively with engineers, cybersecurity personnel, program managers, and government stakeholders.

Required Certification

• ITIL v4 Foundation certification.

Preferred Qualifications And Certifications

• Experience supporting federal, DoD, or other regulated IT environments.
• Familiarity with the NIST Risk Management Framework (RMF), particularly the Contingency Planning (CP) control family.
• Experience developing or maintaining RMF artifacts, security documentation, audit evidence, or compliance reports.
• Familiarity with IT service management platforms such as ServiceNow.
• Experience with Confluence, SharePoint, Jira, or comparable documentation and collaboration tools.
• Knowledge of cybersecurity policies, IT governance, and federal compliance requirements.
• Experience supporting disaster recovery exercises, system recovery testing, or operational readiness assessments.
• Experience developing workflow diagrams, process maps, technical illustrations, or system documentation.
• Familiarity with documentation automation, content management systems, and knowledge-base development.
• CompTIA Security+ certification.Certified Technical Writer certification or an equivalent technical writing qualification.

Benefits

• Fully remote work arrangement.
• Opportunity to contribute to federal and DoD IT operations, cybersecurity, and compliance initiatives.
• Collaborative environment working alongside engineering, cybersecurity, and IT operations professionals.

Additional Information

• Candidates must hold an active Secret clearance or higher.
• The position supports federal and DoD IT environments.
• The employer is committed to equal employment opportunities and affirmative action, without discrimination based on legally protected characteristics.
• Employees and applicants are protected against discrimination for discussing or disclosing their own compensation, subject to applicable legal exceptions.
• By submitting an application, candidates authorize the sharing of their resume and the personal information it contains with relevant subsidiaries, affiliates, and teaming partners for consideration for this and comparable opportunities. Additional employment documentation may be requested if pre-employment discussions are initiated.

We appreciate your interest and wish you the best!