Technical Writer

Everforth ECS; Arlington (VA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Everforth ECS in Arlington, VA seeks a Technical Writer to support the CISA TESS program in a hybrid schedule. The role focuses on creating and maintaining documentation, SOPs, advisories, and runbooks, collaborating with cyber SMEs and engineers.

The ideal candidate has 6+ years of technical writing/editing, experience with CMS/LMS (Moodle preferred), and strong knowledge of Word, Excel, PowerPoint. US citizenship with ability to obtain Public Trust is required.

Qualifications

• 6+ years of experience as a technical writer/editor producing documentation with guidance.
• Experience with content management systems (CMS) and LMS platforms (Moodle preferred).
• Proficiency with Word, Excel, and PowerPoint; working knowledge of CMS and LMS platforms.
• Familiarity with cybersecurity frameworks, ATO processes, vulnerability management, and POA&M tracking.
• Ability to create operational runbooks, SOPs, and user guides for technical platforms.

Responsibilities

• Create and maintain technical and process documentation including advisories, SOPs, alerts, etc.
• Document artifacts by collaborating with cyber SMEs.
• Maintain version control and configuration documentation.
• Conduct content audits to ensure accuracy over time.
• Coordinate production of documents across PDF and web formats.
• Ensure content meets 508/WCAG accessibility standards and plain language criteria.
• Interview with SMEs, cloud engineers, and staff to extract information for document creation and updates.
• Collaborate to implement standardized templates, processes, and deliverables across documentation and knowledge management.
• Support content governance activities including metadata tagging and content lifecycle management.
• Conduct sequencing for complex form logic and data flow documentation.

Skills

Technical writing

Communication

Attention to detail

Organization

Collaboration

Agile

Version control

CMS knowledge

Moodle experience

AWS knowledge

Education

Bachelor's degree in Technical Communication

Tools

Word

Excel

PowerPoint

SharePoint

Confluence

Git

Moodle

Job description

Everforth ECS is seeking a Technical Writer to work in a HYBRID schedule in our Arlington, VA office.

ECS is seeking talented professionals to join our growing team supporting the Cybersecurity and Infrastructure Security Agency's (CISA) Technical Engineering and Support Services (TESS) program. TESS is CISA's integrated, capability-driven mission ecosystem designed to scale across mission and delivery spaces within the DHS/CISA/Cybersecurity Division.

Job Description:

This candidate will support the CISA JCDC Office of the Chief of Staff (OCOS) by creating and maintaining documentation and managing content.

Primary Responsibilities:

• Create and maintain technical and process documentation including advisories, standard operating procedures, alerts, etc.
• Support the development of artifacts by documenting in collaboration with cyber SME s .
• M aintain version control and configuration documentatio n .
• Conduct audits to ensure accuracy of content over time.
• Coordinat e the production of documents across multiple platforms and delivery formats (PDF, web-based).
• Ensure content meets quality standards, conforms with federal requirements, accessibility standards (Section 508/WCAG), plain language criteria and maintains consistency across documentation repositories.
• Interview with subject matter experts, cloud engineers, and staff to extract pertinent information for document creation, runbook development, and content updates.
• Collaborate with the team to implement standardized templates, processes, and deliverables across technical documentation and knowledge management.
• Suppor t content governance activities, including version control, metadata tagging, and content lifecycle management within document repositories and knowledge management systems.
• Conducts sequencing for complex form logic and data flow documentation.
• US citizenship with the ability to obtain and maintain Public Trust Suitability.
• Excellent written and oral communication skills, effective interpersonal skills, strong organization skills, attention to detail, and ability to work collaboratively as part of a team.
• 6+ years of experience as a technical writer/editor, producing documentation with guidance and collaborating across functional and technical teams .
• 2+ years of experience in content management, including content curation and digital content workflows
• Proficiency with Word, Excel, and PowerPoint; working knowledge of content management systems (CMS) and LMS platforms (Moodle experience preferred) .
• 2+ years of experience supporting the completion of technical documentation in coordination with engineering and management stakeholders .
• Basic understanding of cloud infrastructure concepts (AWS or similar cloud environments) .
• Familiarity with cybersecurity frameworks, ATO processes, vulnerability management, and POA&M tracking .
• Ability to create operational runbooks, standard operating procedures, and user guides for technical platforms .
• Experience working with external vendors and multiple stakeholders to manage content updates and review cycles .
• Must be detail-oriented, quality-focused, and committed to continuous improvement .
• Must be flexible and adaptable in an evolving environment with competing priorities .
• Basic knowledge of Agile processes and methodologies .
• Experience handling multiple tasks, changing priorities, and meeting deadlines .
• Proficiency with version control and documentation of repositories (e.g., SharePoint, Confluence, Git).

Desired Skills

• Bachelor's Degree in Technical Communication, Instructional Design, Information Management, English, or related field OR equivalent experience
• Familiarity with Software Development Life Cycle and Agile frameworks
• Knowledge of accessibility standards (Section 508, WCAG 2.1) and accessible content development
• Training or coursework in content strategy, information architecture, or knowledge management

#EverforthECS1

ECSFederal LLCis an equal opportunity employer and does not discriminate or allow discrimination on thebasisany characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or localjurisdictionlaw.

Everforth ECS is the federal segment of Everforth , a $4B global organization with over10,000 employees. Ournearly 3,500professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We value:

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference withEverforthECS!