Technical Writer

Landis+Gyr AG; Alpharetta (GA); On-site; USD 76,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) retirement plan with company 
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Paid Time Off (PTO)

11 paid holidays

Tuition reimbursement

Pet insurance (optional)

Supplemental medical coverage

Job summary

Landis+Gyr AG in Alpharetta, GA is seeking a Technical Writer to develop and maintain product documentation, including user guides, installation manuals, quick start guides, and release notes for written and online content.

You will collaborate with product managers and SMEs while using FrameMaker, Illustrator, Photoshop, and the Microsoft Office suite to deliver accurate, customer-friendly content on a fast-paced schedule.

Qualifications

• Bachelor’s degree in Technical Communications, Electrical or Electronic Engineering/Technology or related field
• 3-5 years' experience writing technical publications, software and hardware applications preferred
• Experience with both Adobe Creative Suite and Adobe Technical Communication Suite
• Experience with Microsoft Office, Outlook, SharePoint, and other industry standard applications
• Experience working with Subject Matter Experts (SMEs) to obtain technical content needed to complete documentation
• Experience with DITA and/or XML authoring tools
• Understanding of utility operations preferred

Responsibilities

• Work closely with product managers and SMEs to produce and maintain complete and accurate technical documentation using Adobe Structured FrameMaker, Adobe Illustrator, Adobe Photoshop, and Microsoft Office Suite for PC platforms (both independently or within a team environment)
• Create high-quality, detailed content that is easy for customers to understand using Adobe Technical Communication Suite products
• Create day-to-day alert and bulletin documentation as necessary for timely release and publication to address emergent and non-urgent issues
• Create illustrations and graphics (vector- and raster-based) for technical documentation using Adobe Creative Suite products
• Design and develop templates for technical documents using Adobe Structured FrameMaker
• Edit manuals and other technical documentation created by other technical writers
• Obtain scope, content, and schedule of desired end-product documentation and develop plans and milestones to achieve successful releases
• Critically examine documentation at all stages in the writing process from a customer standpoint and bring to light any bugs, inconsistencies, and problems that need addressing before final system release
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines
• Company Values: Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Skills

Technical writing

Collaborative spirit

Deadline-driven

SME collaboration

Education

Bachelor’s degree in Technical Communications, Electrical or Electronic Engineering/Technology or related field

Tools

Adobe Structured FrameMaker

Adobe Illustrator

Adobe Photoshop

Adobe Technical Communication Suite

Microsoft Office

Outlook

SharePoint

Job description

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Technical Writer

At Landis+Gyr, we're helping shape the future of energy—making it more intelligent, resilient, and sustainable.

As a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.

Behind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.

Join Team Green and help shape the future of intelligent energy.

Job Summary

As a Technical Writer within our high production environment, you will be responsible for developing new and maintaining existing content and documentation for Landis+Gyr products, including but not limited to user guides, installation manuals, quick start guides, and release notes for written and online content.

Key Responsibilities and Accountabilities:

• Work closely with product managers and SMEs to produce and maintain complete and accurate technical documentation using Adobe Structured FrameMaker, Adobe Illustrator, Adobe Photoshop, and Microsoft Office Suite for PC platforms (both independently or within a team environment)
• Create high-quality, detailed content that is easy for customers to understand using Adobe Technical Communication Suite products
• Create day-to-day alert and bulletin documentation as necessary for timely release and publication to address emergent and non-urgent issues
• Create illustrations and graphics (vector- and raster-based) for technical documentation using Adobe Creative Suite products
• Design and develop templates for technical documents using Adobe Structured FrameMaker
• Edit manuals and other technical documentation created by other technical writers
• Obtain scope, content, and schedule of desired end-product documentation and develop plans and milestones to achieve successful releases
• Critically examine documentation at all stages in the writing process from a customer standpoint and bring to light any bugs, inconsistencies, and problems that need addressing before final system release
• Maintain flexibility and adaptability to work on other writers’ projects to help meet deadlines

Company Values:

• Supports and adheres to Company’s core values.
• Performs other duties or responsibilities as assigned or required.
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Represents Company in a positive, professional manner when working with both internal and external customers.

Education and Experience:

• Bachelor’s degree in Technical Communications, Electrical or Electronic Engineering/Technology or related field
• 3-5 years' experience writing technical publications, software and hardware applications preferred
• Experience with both Adobe Creative Suite and Adobe Technical Communication Suite
• Experience with Microsoft Office, Outlook, SharePoint, and other industry standard applications
• Experience working with Subject Matter Experts (SMEs) to obtain technical content needed to complete documentation
• Experience with DITA and/or XML authoring tools
• Understanding of utility operations preferred

Preferred Qualifications:

• Understand and communicate complex technology in a user-friendly manner
• Effectively communicate both verbally and in writing with across multiple areas of the business
• A collaborative spirit with a proven history of successful experiences managing large projects and working with SMEs
• Follow all applicable processes and guidelines
• Possess strong ability, willingness, aptitude, and desire to learn
• Meet deadlines in a sometimes fast-paced, always detail-oriented environment

Working Conditions/Physical Requirements:

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.
• Personal Protection Equipment/Other OHSA Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.

As a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.

Pay is in the range of $76,400 - $92,000 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen