Technical UX Optimization Lead - TS/SCI w/Poly

General Dynamics - IT; Corridor North (MD); On-site; USD 140,000 - 190,000; Full time

Job summary

General Dynamics - IT is seeking a Technical UX Optimization Lead to drive service enhancements across the GREENWAY program. You will analyze data to pinpoint UX bottlenecks, craft implementation strategies, and explore technologies to elevate customer satisfaction.

Collaboration with technical teams will steer UX improvements and establish metrics to track progress, ensuring seamless user experiences. The role requires deep understanding of enterprise ecosystems and cross-service

Qualifications

• Bachelor of Arts/Bachelor of Science required.
• 8+ years of related experience.
• Proficiency in data analysis tools and KPIs; strong understanding of enterprise systems and service integrations.
• Ability to lead technical teams and guide initiatives to successful outcomes.

Responsibilities

• Analyze UX data and performance metrics to identify root causes of issues across services and applications.
• Develop and propose multiple technical solutions and implementation plans to optimize services.
• Research and evaluate current and emerging technologies to address UX challenges and integrations.
• Define and implement metrics frameworks to evaluate UX optimization success.
• Leverage enterprise technology knowledge to deploy technical solutions and troubleshoot cross-service impacts on UX.

Skills

Data analysis

Enterprise systems knowledge

Leadership

Cross-functional collaboration

KPIs & metrics

Education

Bachelor of Arts/Bachelor of Science

Tools

PowerShell

Job description

TECHNICAL UX OPTIMIZATION LEAD

We are seeking a Technical UX Optimization Lead to drive service enhancements focused on improving user experience across the GREENWAY program. In this role, you will leverage data analysis to pinpoint UX bottlenecks, develop innovative implementation strategies, and explore different technologies and product offerings to elevate customer satisfaction. Collaborating across different technical teams, you will guide the integration of UX improvements and establish robust metrics to track the improvement of these changes, ensuring a seamless experience for the users. A deep understanding of the enterprise ecosystem, including how services interconnect, is essential for success in this position.

MEANINGFUL WORK AND PERSONAL IMPACT

• Analyze data and performance metrics to identify root causes of UX issues in services and applications, considering the broader enterprise architecture and service interdependencies.
• Develop and propose multiple technical solutions and implementation plans to optimize services, prioritizing customer needs and overall experience enhancements, while ensuring alignment with enterprise-wide systems.
• Research and evaluate current and emerging technologies to address UX challenges and recommended technical integrations and solutions that improve usability and efficiency.
• Define and implement keymetrics and measurements frameworks to evaluate the success of UX optimizations and iterate on data-driven insights.
• Leverage knowledge of enterprise technologies to deploy technical solutions that inform optimization strategies and troubleshoot cross-service impacts on UX.

WHAT YOU’LL NEED TO SUCCEED

• Education: Bachelor of Arts/Bachelor of Science
• Experience: 8+ years of related experience
• Technical skills: Proven expertise in data analysis tools; deep understanding of enterprise systems and service integrations; proficiency in scripting, particularly with PowerShell; experience working across different technical teams; Familiarity with metrics and KPIs.
• Security clearance level: TS/SCI w/Poly
• US citizenship required
• Role requirements: Demonstrated leadership abilities including guiding technical teams and initiatives to successful outcomes.
• Location: On Site Annapolis Junction, MD
• Certification: IAT Level II

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

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