Technical Training Specialist – CNS & Retail Ops (Remote)

Brunswick Bowling Products; Muskegon (MI); Presencial; USD 42 000 - 62 000; Tempo integral

Resumo da oferta

Brunswick Bowling Products in Muskegon, MI is seeking a Training Specialist to provide instruction to management and staff on Brunswick Center Network Systems, electronic scoring, POS, and related business software used in retail settings. You will perform system upgrades and conversions and contribute to various product development and support projects.

The role emphasizes training delivery, documentation, and collaboration with internal teams, with 90% potential for internet-based training

Qualificações

• The ability to train on installation, operation and service of CNS systems and related products.
• Strong technical writing skills for internal docs and end-user training.
• Excellent interpersonal, communication and customer service skills.

Responsabilidades

• Deliver standardized and customized instruction to management and staff within time and cost constraints.
• Support R&D and internal groups through product testing, documentation and training projects.
• Troubleshoot and upgrade CNS hardware/software during migrations to new systems.
• Assist product development and R&D in identifying software enhancements and bugs.

Conhecimentos

Interpersonal skills

Communication skills

Customer service skills

Training delivery

Problem solving

Formação académica

Associates degree or related field

Ferramentas

Windows OS

Office suite (Word, Excel, PowerPoint, Outlook)

Lotus Notes

Microsoft Teams

Server administration

Descrição da oferta de emprego

Brunswick Bowling Products in Muskegon, MI is seeking a Training Specialist to provide instruction to management and staff on Brunswick Center Network Systems, electronic scoring, POS, and related business software used in retail settings. You will perform system upgrades and conversions and contribute to various product development and support projects.

The role emphasizes training delivery, documentation, and collaboration with internal teams, with 90% potential for internet-based training