Technical Training & Solutions Specialist

YANMAR Energy Systems North America; Branford (CT); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

YANMAR Energy Systems North America is seeking a Product Support and Training Specialist to provide technical support to customers, dealers, and internal teams, helping resolve product integration and installation challenges.

The role coordinates product compliance, maintains technical documentation, and develops training materials, delivering onsite and classroom sessions and supporting sales with technical guidance.

Qualifikationen

• Two to five years of experience in technical support or related roles in HVAC/CHP equipment.
• Hands-on service experience with commercial HVAC or related equipment preferred.
• Experience delivering technical training or product presentations preferred.
• Excellent oral and written communication, presentation, and persuasion skills.
• Ability to work eight or more hours per day in office, plant, and field settings with safety awareness.

Aufgaben

• Assist YANMAR dealers by participating in site inspections and answering technical questions regarding integration.
• Provide technical support to the sales team and dealer network by assisting with equipment configuration and ROI analyses.
• Coordinate with Engineering on equipment application, integration questions, and product compliance review.
• Provide onsite training for dealers, contractors, and customers; deliver classroom training with updated materials.
• Document support requests and follow issues through resolution with Engineering, Service, and manufacturers.

Kenntnisse

Strong communication

Presentation skills

Multicultural teamwork

Analytical problem-solving

Independent initiative

Tools

Microsoft Office

Jobbeschreibung

YANMAR Energy Systems North America is seeking a Product Support and Training Specialist to provide technical support to customers, dealers, and internal teams, helping resolve product integration and installation challenges.

The role coordinates product compliance, maintains technical documentation, and develops training materials, delivering onsite and classroom sessions and supporting sales with technical guidance.