Technical Training Lead – Certification & Onboarding

Westrock Company, Inc.; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

A culture grounded in integrity, trust

Comprehensive training and development

Competitive compensation aligned with/

Career growth with a global packaging\

Job summary

Smurfit Westrock in Sioux Falls, SD seeks a Technical Coordinator to lead site training and certification. You will partner with site leadership and Operations Learning & Development to onboard new hires, track training effectiveness, and ensure safety/compliance while driving continuous improvement in content and delivery.

The role supports 1st, 2nd and 3rd shifts as business needs dictate, with training activities across all shifts. Join a culture focused on integrity, respect, and excellence.

Qualifications

• Owns outcomes and delivers results in a fast-paced environment.
• Judgment and problem-solving skills to assess proficiency gaps and intervene.
• Can direct and evaluate employees; program-management across training areas.
• Data-driven approach to define metrics, analyze trends, and report risks.
• Understands safety, quality, and compliance in manufacturing contexts.

Responsibilities

• Plan, deliver, and oversee technical training and certification to achieve timely qualification.
• Partner with Operations Learning & Development and site leadership to onboard new hires.
• Track, evaluate, and report training effectiveness using established standards and systems.
• Assign work during training, set priorities, adjust for operational needs.
• Develop and continuously improve site learning content (SOPs, workflows, job aids).
• Serve as trusted advisor to trainees and site leaders, promoting safe, high-quality work practices.
• Support talent selection through structured interviews and hiring recommendations.
• Lead technical evaluation of candidates and provide hiring recommendations.

Skills

Ownership outcomes

Judgment & problem solving

Independent judgment

Data-driven

Safety knowledge

Tools

Learning Management System

MS Office

Job description

Smurfit Westrock in Sioux Falls, SD seeks a Technical Coordinator to lead site training and certification. You will partner with site leadership and Operations Learning & Development to onboard new hires, track training effectiveness, and ensure safety/compliance while driving continuous improvement in content and delivery.

The role supports 1st, 2nd and 3rd shifts as business needs dictate, with training activities across all shifts. Join a culture focused on integrity, respect, and excellence.