Technical Training Coordinator — Manufacturing

Smurfit-Westrock; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive training and development

Competitive compensation aligned with

Career growth with a global packaging

Job summary

Smurfit Westrock is seeking a Technical Coordinator to lead site training and certification activities, ensuring operators develop and sustain technical capabilities for safety, quality, and performance targets.

The role reports to the Site General Manager with a dotted-line to Operations Learning & Development and partners with site leadership to deliver onboarding, training metrics, and continuous improvement across shifts.

Qualifications

• Experience leading technical training, facilitation, coaching, and/or on-the-job instruction in a manufacturing or industrial environment.
• Experience administering qualification or certification processes (e.g., training plans, checklists, skill assessments, documentation, and audit readiness) preferred.
• Familiarity with learning management systems and training recordkeeping; ability to maintain accurate data and generate routine metrics/reporting.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Forms) with the ability to create clear training materials and communicate updates to stakeholders.

Responsibilities

• Plan and deliver and oversee technical training and qualification activities to achieve timely, compliant certification of team members.
• Partner with Operations Learning & Development and site leadership to design and execute onboarding and new-hire integration plans.
• Support training metrics and governance by tracking, evaluating, and reporting effectiveness using established standards, audits, and learning systems; recommend corrective actions as needed.
• Direct and assign work to employees during training and certification activities, including determining training priorities and adjusting assignments based on operational needs
• Develop, maintain, and continuously improve site learning content (e.g., SOPs, guided workflows, and technical job aids) to support operational standardization.
• Serve as a trusted advisor to trainees and site leaders by building strong working relationships and influencing safe, high-quality work practices.
• Support talent selection by evaluating candidate capabilities, contributing to structured interviews, and providing recommendations to hiring leaders.
• Lead technical evaluation of candidates and provide hiring recommendations that are relied upon by management in selection decisions
• Ensure training support is aligned to business needs, including flexibility to provide coaching or qualification activities outside standard hours when required; reinforce site safety culture.
• Exercise authority to remove employees from work assignments when safety or performance concerns are identified, and initiate appropriate follow-up actions
• Maintain trainer qualifications (e.g., Train-the-Trainer) and lead day-to-day administration of certification processes to ensure consistency and compliance.
• Provide performance input and documentation that is relied upon by management in decisions related to employee progression, qualification status, and overall employment
• Perform other responsibilities, projects, and continuous-improvement initiatives as assigned to support site priorities.

Job description

Smurfit Westrock is seeking a Technical Coordinator to lead site training and certification activities, ensuring operators develop and sustain technical capabilities for safety, quality, and performance targets.

The role reports to the Site General Manager with a dotted-line to Operations Learning & Development and partners with site leadership to deliver onboarding, training metrics, and continuous improvement across shifts.