Technical Trainer North America- Commercial Pumps

Ebro Electronic GmbH; Sanford (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Volunteer Program - Xylem Watermark

Employee Resource Groups (ERG)

Focus on well-being and inclusion

Job summary

Ebro Electronic GmbH is seeking a Technical Trainer for North America to develop and deliver innovative training programs. Based in Sanford, Florida, this role focuses on translating complex technical concepts into actionable training, ensuring alignment with business priorities. Candidates should have strong communication skills, technical expertise, and experience in instructional delivery. This position offers a hybrid working model and involvement in a company dedicated to sustainable water management solutions.

Qualifications

• Strong technical expertise and training skills.
• Ability to develop and deliver impactful training programs.
• Experience with digital content authoring tools.

Responsibilities

• Develop and deliver technical training programs and curricula.
• Coordinate the training process from analysis to evaluation.
• Partner with Product and Commercial teams for effective training.

Skills

Strong business acumen

Excellent communication skills

Technical aptitude

Presentation skills

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

Articulate 360

Learning Management Systems (LMS)

Microsoft Office Applications

Job description

Technical Trainer North America page is loaded## Technical Trainer North Americaremote type: Hybridelocations: Sanford, Florida: Torontotime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R47984Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**We're Hiring a Technical Trainer North America!****Essential Duties/Principal Responsibilities:****Technical & Solution Expertise:*** Demonstrate deep knowledge of Transport products, systems, applications, and solutions, including their operational context and use cases.* Translate technical features and system capabilities into clear customer value propositions, aligned with customer needs, challenges, and outcomes.* Enable Sales, Service, and Channel Partners to confidently position and apply Transport solutions in customer environments.* Support commercial effectiveness by linking technical capability to customer outcomes, solution adoption, and lifecycle value.* Support Product, R&D, and Commercial teams in positioning solutions effectively through training, including new product launches and system updates.* Act as a technical authority within the Transport training ecosystem, ensuring accuracy, relevance, and practical applicability of training content.**Training Strategy & Delivery:*** Develop and execute Transport technical training programs, including learning processes, curricula, assessments, tools, and certification paths.* Ensure that the development of technical training programs is grounded in skills assessments and aligned with the company’s competence framework and career paths, enabling structured upskilling, progression, and role‐based development across the Transport organization.* Design and deliver high‐impact technical training programs (classroom, virtual, blended), aligned with adult learning principles.* Coordinate the end‐to‐end training process, from needs analysis to delivery, evaluation, and continuous improvement.* Ensure alignment and consistency of technical training content across regions, collaborating closely with global and regional education teams.* Track training activity and effectiveness using KPIs and LMS reporting, ensuring proper governance and documentation.* Leverage AI-assisted and digital content authoring tools (including but not limited to Articulate 360, Synthesia, and equivalent platforms) to develop scalable, high‐impact training assets aligned with modern learner expectations and operational efficiency goals.* Own the governance, versioning, and refresh cycle of technical training content, ensuring materials remain accurate, current, and aligned with product and solution updates across the portfolio**Stakeholder & Business Alignment:*** Partner closely with Product, R&D, Sales, Service, Marketing, and HR/L&D to ensure training supports business priorities.* Ensure training content reflects relevant safety, regulatory, and industry standards applicable to Transport solutions in the region.* Support onboarding and upskilling for AED, Sales, and Service teams, including assessment of technical knowledge and application competence.* Structure training offerings to enhance learner experience, relevance, and real‐world application.* Represent the Transport Education function in cross‐functional and cross‐regional initiatives.* Establish a feedback loop with Product, R&D, and Commercial teams, translating field training observations and learner performance data into actionable product and content improvement recommendations.**Leadership & Continuous Development:*** Promote a culture of quality, continuous improvement, learning, and performance excellence through education.* Contribute to the development of a customer‐centric mindset, ensuring training reflects customer realities and usage scenarios.* Continuously develop personal technical, instructional, and facilitation capabilities, staying current with Transport technologies and learning innovations.**Qualifications:*** ### A Highschool Diploma (or equivalent) or an Associates or Bachelor’s degree* **Revenue-driven perspective*** **Strong business acumen*** **Excellent communication skills across both written and verbal channels*** **Technical aptitude*** **Technical Expertise Training & Instruction Skills*** **Strong presentation skills*** Proficiency in learning content development programs (i.e. Articulate or similar) and Learning Management Systems - LMS (i.e. Workday)* **Proficiency in Microsoft Office Applications*** **Travel requirement 50%*** **Pump Selection Software as a Plus**Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation