Instructional & Content Designer

Ebro Electronic GmbH; Morrisville (NC); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company contribution

Paid time off

Paid parental leave

Tuition reimbursement

Job summary

Xylem is seeking an Instructional & Content Designer in Morrisville, NC, to build engaging digital learning experiences that help customers implement and maintain Xylem solutions.

You'll design instructor-led, virtual, and self-paced courses, create job aids, and produce instructional videos using Storyline, Rise, Camtasia, and Adobe Creative Cloud. A hybrid office-based role supports collaboration with SMEs and product teams.

Qualifications

• Bachelor’s degree in Instructional Design, Technical Communications, Educational Technology, Multimedia Design, Information Design, or related field.
• 5+ years of experience designing and developing instructor-led or digital content.
• Ability to translate complex technical concepts into clear, engaging content.
• Experience creating instructional videos including storyboarding, scripting, production, and editing with Camtasia or similar tools.
• Familiarity with eLearning authoring tools such as Articulate Storyline or Rise.
• Intermediate to advanced skills in Microsoft 365 and Adobe Creative Cloud for graphics, videos, and interactive media.
• Strong stakeholder management and project management skills.
• Excellent written, visual, and verbal communication skills.

Responsibilities

• Design and develop instructor-led, virtual, and self-paced learning experiences.
• Create job aids and performance support resources for customer success.
• Storyboard, script, produce, and edit instructional videos and multimedia assets.
• Collaborate with product teams and SMEs to ensure high-quality learning solutions.
• Manage multiple content development projects with clear timelines and deliverables.

Skills

Instructional design

Content development

Storyboarding

Video production

Project management

Stakeholder management

Communication

Articulate Storyline

Rise

Camtasia

Adobe Creative Cloud

PowerPoint

InDesign

Microsoft 365

Education

Bachelor’s degree in Instructional Design or related field

Tools

Articulate Storyline

Rise

Camtasia

Adobe Creative Cloud

Jira

Confluence

Job description

## Instructional & Content DesignerBewerbenremote type: Hybridelocations: Morrisville, North Carolina (Office)time type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49955Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.Job Summary: The **Instructional & Content Designer** is responsible for creating engaging and effective digital learning experiences that help customers successfully implement, operate, and maintain Xylem solutions. This role partners closely with product management and subject matter experts to design and develop instructor-led training materials, eLearning courses, instructional videos, job aids, and other performance support resources. The ideal candidate combines instructional design expertise with strong multimedia development skills and a keen attention to detail to translate complex technical concepts into clear, effective, and engaging learning experiences that drive customer success.**This role will work in a hybrid capacity in the Morrisville, NC office.** Core Responsibilities: Learning Experience Design* Apply instructional design methodologies, adult learning principles, and performance-based learning strategies to create effective solutions that drive technical proficiency and customer success.* Define learning outcomes, learning objectives, and instructional strategies that align with customer needs and business goals.* Design and develop instructor-led, virtual, and self-paced learning experiences.* Create job aids, performance support tools, and reference materials that enhance learner knowledge and performance.Content & Multimedia Development:* Storyboard, script, produce, and edit instructional videos and multimedia learning assets.* Develop interactive digital learning experiences using tools such as Articulate Storyline, Rise, Camtasia, and Adobe Creative Cloud.* Create graphics, animations, and other visual assets that improve learner engagement and comprehension.* Leverage emerging technologies, including AI-enabled tools, to enhance content develop efficiency and learning outcomes.* Ensure all learning assets adhere to Xylem brand standards and visual design best practices.Learning Needs Analysis & Continuous Improvement:* Conduct learning needs analysis and performance gap analyses through stakeholder interviews, research, and requirements gathering.* Recommend and develop learning and performance support solutions that address identified business and customer needs.* Maintain and update existing training materials to ensure ongoing accuracy, consistency, and relevance.Stakeholder Collaboration & Project Execution:* Partner with subject matter experts, product teams, and key stakeholders to develop high quality learning solutions.* Manage multiple content development projects, priorities, timelines, and deliverables.* Communicate project status, risks, recommendations, and progress proactively to stakeholders.* Contribute to team initiatives and support a collaborative team environment.Required Qualifications:* Bachelor’s degree in Instructional Design, Technical Communications, Educational Technology, Multimedia Design, Information Design, a related field, or a combination of appropriate work experience.* 5+ years of experience designing and developing instructor led or digital content.* Demonstrated ability to transform complex technical concepts, processes, or procedures into clear, innovative, and visually engaging content.* Experience creating instructional videos, including storyboarding, scripting, production, and editing using software such as Camtasia or comparable video editing tools.* Familiarity with eLearning authoring tools, such as Articulate Storyline, Rise, or comparable.* Intermediate to advanced skills in Microsoft 365 and Adobe Creative Cloud for developing graphics, videos, interactive media, and other digital learning assets. Preference for advanced experience with PowerPoint, Photoshop, and InDesign.* Strong stakeholder management, project management, and communication skills.* Solid understanding of instructional design methodologies, adult learning principles, and learning processes.* Excellent written, visual, and verbal communication skills.Preferred Qualifications:* Experience developing or delivering technical training within utility, smart infrastructure, metering, or related technology environments.* Experience publishing, managing, and maintaining learning content within a Learning Management System (LMS) preferred but not required.* Skills in motion graphics, animation, or visual storytelling.* Experience with project management tools such as Jira, Confluence.* Experience leveraging AI-powered tools to enhance learning content design, development, and delivery.The salary range for this position is $100,000 to $120,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement.#LI-SUTTONMOORE Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation