Technical Trainer- Internal University

Marmon Foodservice Technologies, Inc.; Brooklyn Park (MN); On-site; USD 87,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Wellness programs

Paid time off

Life insurance

Job summary

Marmon Foodservice Technologies, Inc. seeks a Technical Trainer to design, manage, and grow the Internal Technical University. You will build structured curricula, certification pathways, and role-based development plans to scale technical capability across the organization.

Collaborating with Engineering, Support, Field, and Ops, you’ll ensure training aligns with service delivery and improves diagnostic quality and customer outcomes, while measuring impact and driving continuous improvement.

Qualifications

• Bachelor’s degree or equivalent in technical, engineering, Learning and Development or related field.
• 6–10+ years of experience in technical support or field service training, curriculum development, or capability building.
• Strong understanding of Adult/Technical Learning principles and diagnostic troubleshooting.

Responsibilities

• Design and manage the Internal Technical University framework across the organization.
• Build curricula and certification frameworks for internal role-based development.
• Align training with real-world service demands and customer outcomes.
• Collaborate with Engineering, Support, and Field teams to ensure program relevance.
• Measure effectiveness and continuously improve curricula and certifications.

Skills

Instructional design

Curriculum development

Authoring tools

Diagnostic troubleshooting

Cross-functional collaboration

Program management

Education

Bachelor’s degree or equivalent in technical/L&D

Tools

Storyline

Rise

Captivate

Job description

Marmon Foodservice Technologies, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. Though you may not know us by name, you’ve most likely enjoyed meals and refreshments supported by our industry-leading brand portfolio. For decades, we’ve designed and manufactured foodservice equipment for some of the world’s biggest, most recognized consumer brands. We are driven to innovate with a clear purpose in mind: revolutionizing the future of foodservice. Guided by our commitment to Doing Things That Matter, Leading at Every Level, and Winning a Better Way, we focus on delivering meaningful impact for our customers, our communities, and each other.

The Technical Trainer - Internal University position builds and sustains a scalable, high-impact technical training program by designing and governing the Internal Technical University—ensuring consistent development of role-based proficiency, and long-term capability across the Aftermarket organization. This role creates value by transforming service demands, technical complexity, and performance gaps into structured learning paths and certifications. This collaborative role drives close alignment with Customer Operations, Support, Engineering, and Field teams. The Technical Trainer ensures the organization develops the right skills at the right time to meet evolving customer needs.

Role Summary

The Technical Trainer – Internal University is responsible for designing, managing, and growing internal technical expertise. This includes building structured curricula, certification frameworks, and role-based development pathways. This role serves as the capability architect for the organization, ensuring technical training is not only delivered—but systematically built, measured, and scaled to support long-term performance improvement. The Technical Trainer partners closely with Technical Trainers (Virtual), NPD Readiness Leads, Technical Case Owners, and Customer Operations Leads to ensure training aligns to real-world service demand and drives measurable improvements in diagnostic quality, execution consistency, and customer outcomes.

Key Responsibilities

1. Technical University Strategy & Program Ownership Design and manage the Internal Technical University framework across the organization Define structured learning pathways for internal job roles, including internal MFT teams, and to external customers Establish clear progression models aligned to: Skill development Role expectations Business needs Ensure the program is consistent and easily scalable
2. Curriculum Design & Development Build comprehensive technical curricula for: Equipment knowledge Diagnostic troubleshooting Service workflows and tools Content is designed from foundational level to advanced level audiences Ensure content is consistent and easily scalable
3. Certification & Capability Validation Design and manage certification programs to validate technical competency Establish criteria for: Skill proficiency Role readiness and advancement eligibility Ensure certifications are aligned to: Real-world diagnostic capability Case execution requirements Partner with leadership to embed certifications into performance and development models
4. Training Needs Analysis (Demand & Performance Driven) Leverage inputs from internal groups/leaders Identify systemic capability gaps and deficiencies that drive repeat demand or escalation Update curriculum based on business impact and customer outcomes
5. Knowledge Governance & Standardization Partner with Technical Trainers and SMEs to build: Work instructions Diagnostic flows Training materials are aligned and consistent Establish a single sources of truth for governance of content
6. Integration with Service Delivery Model Align Technical University programs to the Aftermarket Service Delivery Model Ensure all training supports service execution and customer outcomes
7. Measurement & Continuous Improvement Define and track effectiveness of training programs through: Aftermarket Service Delivery Model Learner performance evaluation Continuously refine curriculum and certification programs based on performance data organizational priorities
8. Cross-Functional Partnership (Engineering, Support, Field, Ops) Collaborate with Engineering to: Incorporate product updates and failure modes into curriculum Partner with Support and Ops to: Align training with execution expectations Engage with Field/ASAs to: Integrate real-world application insights, and reflects real world examples
9. Enablement of Trainers & Leaders Equip Technical Trainers (Virtual) with: Structured curricula Content frameworks Delivery standards Support leaders with tools to reinforce: Capability development Skill progression Ensure consistency in how training is delivered and reinforced across the organization

Key Decisions Owned

1. Structure and evolution of the Technical University program
2. Curriculum design, Certification criteria and capability standards
3. Learning needs Analysis impacting service outcomes

Measures of Success

1. First-Time Resolution (FTR): Sustained improvement driven by stronger capability
2. Repeat Demand Rate: Reduction in repeat issues linked to skill gaps
3. Escalation Rate & Quality: Fewer escalations and higher-quality escalation handling
4. Capability Progression: Measurable advancement across aftermarket departments
5. Certification Achievement Rates: Adoption and completion of defined learning paths
6. Time to Proficiency: Faster ramp time for new and developing employees
7. Knowledge Consistency: Standardized application of diagnostic and service practices
8. Training ROI: Clear linkage between training programs and operational performance improvements
9. Other duties as assigned.

Qualifications & Experience

Bachelor’s degree or equivalent experience in technical, engineering, Learning and Development or related field 6–10+ years of experience in: Technical support or field service Training, curriculum development, or capability building Experience designing structured training or certification programs Strong understanding of: Principles of Adult/Technical Learning Diagnostic troubleshooting Service operations and contact center environments

Key Skills & Competencies

• Instructional design and curriculum development expertise (ADDIE model)
• Audio/Video/eLearning Authoring tools (Storyline, Rise, Captivate)
• Strong technical knowledge and diagnostic capability
• Strong cross-functional collaboration and influence
• Program management and organizational skills

Nice-to-Have / Future-Focused Capabilities

• Experience building structured learning programs
• Administration/Coordination of learning management systems (LMS)
• Experience with certification frameworks and competency models
• Exposure to KPI-driven service environments
• Lean / continuous improvement experience
• Experience in aftermarket, foodservice, or equipment-based industries

Travel Expectations

Travel Expectations 25-30%

Benefits

• Medical, Dental, Vision, and Prescription Drug insurance plans
• Access to a Health Advocate who is an expert in Marmon’s health plan and can help you select the best health benefits for you and your family
• Tax advantaged spending accounts for health and dependent care expenses
• Wellness programs and resources including Telehealth, Mental Health, Fitness, and Family Planning
• Generous paid time off for personal use, holidays, and parental leave
• Company-sponsored life insurance 401(k) with fully vested company match; Marmon may also make an additional annual discretionary contribution to your account, whether or not you contribute on your own
• Financial and retirement advising

About Marmon Holdings Marmon Holdings, Inc., a Berkshire Hathaway company, comprises 11 groups and more than 100 autonomous businesses with total annual revenue of $10 billion. Marmon’s 28,000-plus team members are celebrating the company's 70th anniversary in 2023 and helping write the next chapter of Marmon's story.

Pay Range: 86,640.00 - 129,960.00

We offer a comprehensive benefits package that may include medical, dental, vision, 401k matching, and more!

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.

Welcome to the biggest small business you’ll ever find. Part of Berkshire Hathaway, Marmon is a global industrial organization made of 11 industry groups with 30K employees and $12 billion in annual revenue. As leaders in their respective industries, our 120+ companies thrive on an independent mindset and entrepreneurial spirit. At the same time, they benefit from being part of our industry groups—where they’re able to tap into the expertise and insights of other Marmon companies. While we’re all unique, we all share a common commitment to doing things that matter, leading at every level, and winning a better way. When you work at Marmon, you're advancing our everyday world and beyond. Our engineering solutions help millions around the world stay connected, healthy, and safe. Wherever you're at in your career, our people and resources will help you go further. As you grow your skills, you can also move up and around our 120+ companies. Work at a place you can stand behind. We show up to win every day, uphold the highest ethical standards, and always look to put each other in the best position to win.