Technical Trainer / Instructional Designer

Luna Data Solutions, Inc.; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Competitive benefits

Job summary

Luna Data Solutions, Inc. in Austin, TX seeks a Technical Trainer/Instructional Designer to prepare, conduct, and evaluate technical training programs. You will write materials and develop exercises for onsite and web-based courses across various software solutions.

The role requires 5–8 years of experience in designing and delivering curricula, plus expertise with LMS platforms and eLearning authoring tools. Outstanding communication and ability to adapt to different audiences are essential.

Qualifications

• Minimum 5 to 8 years of experience designing, developing, and implementing training curricula.
• Develop training programs, including web-based and instructor-led courses, job aids, videos, etc.
• Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.
• Experience with web-based learning management systems and eLearning authoring tools.
• Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products.
• Experience in delivering technical training in cloud-based technology is a plus.

Responsibilities

• Prepare, conduct, and evaluate technical training programs.
• Write literature and materials and design exercises for lectures.
• Deliver onsite and web-based training courses covering various software solutions.
• Lead development of infrastructure for information delivery and maintain training material and documentation.
• Create instructor materials for different products and IT processes.
• Plan, direct, and undertake classroom training, e-learning, multimedia programs and workshops.
• Manage training program in line with business needs, regulatory requirements, and QMS.
• Stay current with developments in computer training and assistive technologies.

Skills

Curriculum design

Training delivery

eLearning

Needs assessment

Tools

MS Office Suite 2010

LMS

eLearning authoring tools

Job description

We are seeking a Technical Trainer/Instructional Designer in Austin, TX.

Onsite role

Description & Requirements

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver onsite and web-based training courses covering any number of software solutions. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT Driven inhouse solutions as well as desktop support processes, i.e., Remote Access Systems (RAS) step-by-step procedure. Assists with formatting training materials created by other client Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in the design of computer-based and multimedia curriculum. Shall be planning,

directing and undertaking classroom training, electronic learning, multimedia programs, and other computer? aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and the Quality Management System. Help staff with productivity reporting within and outside the agency. Research and recommend vendors and costs for various training methods, including training classes from outside vendors, books, ready-made training guides, and computer- or web-based training. Stay current with developments in the computer training field, especially alternative media/methods for instruction. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into the curriculum. Courses may be instructor-based, computer-based, simulator-based, interactive, or non-interactive.

This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.

The Training Specialist is primarily responsible for working with a team of Training Specialists in technical and system curriculum delivery, revision, and maintenance. This specialist will gather, analyze, translate, and compose technical information into clear, readable materials for technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

Required Skills:

Minimum 5 to 8 years of experience designing, developing, and implementing training curricula.

Develop training programs, including web-based and instructor-led courses, job aids, videos, etc.

Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.

Experience with web-based learning management systems and eLearning authoring tools.

Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products.

Experience in delivering technical training in cloud-based technology is a plus.

What We Offer

Work on a highly innovative team with cutting-edge technology

Great opportunity to make a big impact and take ownership of technology initiatives

Altruistic work

Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees. All applicants will be considered for employment. LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.