Technical Trainer / Imaging Technical Support

Agfa-Gevaert; Greenville (SC); On-site; USD 70,000 - 100,000; Full time

Job summary

Agfa-Gevaert seeks a Technical Trainer in Greenville, SC to provide training on imaging systems and technical support. Ideal candidates have a degree in technology, over ten years of relevant experience, and strong communication skills. Join a dynamic organization that values innovation and teamwork, offering competitive benefits.

Benefits

Competitive salary and benefit package

Supportive management structure

Friendly work environment

Qualifications

• Ten + years’ technical customer support or field service experience.
• Knowledge of networking and operating systems associated with X-ray and DR products.
• Ability to work with virtual teams.

Responsibilities

• Provide training and technical support for AGFA’s DR product line.
• Manage and maintain training center equipment.
• Participate in Regional Launch discussions on product specialities.

Skills

Communication

Customer Service

Analytic

Solution Driven

Technical Expertise

Education

Degree or diploma in technological field

Job description

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Technical Trainer / Imaging Technical Support

The Agfa-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

Agfa Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, Agfa Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader Agfa-Gevaert Group, which has a long-standing reputation in imaging and information technology across various industries.

Agfa Radiology Solutions is looking for a Technical Trainer / Technical Support Specialist to join our growing team. This position will be based out of our Greenville SC office.

Location:

What You'll Do

• Provide knowledge transfer and training with regard the product line.
• Manage and maintain Greenville training centre equipment.
• Provide escalated support for AGFA’s DR product line to team members and field resources.
• Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Team.
• Manage escalations, complaints to Tier 2 and Development, and follows through as point of contact to higher-level support teams.
• Participate in Regional Launch discussions re the Service/Support readiness of your product specialities as required.
• Provide Escalation Management and Support to Regional and Zone Service Management by attending Critical Account Calls and providing feedback on escalation status.
• Must be eligible to travel (1 week per month if necessary)
• Utilize Help Desk computer software for call logging and tracking for both customer issues and Training Centre equipment issues.
• Participate in on site visits at customer sites to provide escalated support when necessary.

Who You Are:

• Degree or diploma or experience in a technological field or an equivalent combination of education and experience.
• Ten + years’ work experience in a technical customer support, field service or Bio-medical role with a company focused on X-ray delivery, service support or training.
• Strong technical experience and the ability to work with teams in a virtual environment.
• Knowledge of networking and operating systems associated with X-ray and DR products.
• Excellent communication and customer service skills.
• Ability to work independently and take initiative when appropriate, keeping supervisors informed and maintaining good documentation.
• Analytic and solution driven.
• Eligible to travel when necessary.

(Agfa) Our Values:

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:

AtAgfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.

Job Segment: Technical Support, Technical Trainer, Radiology, Patient Care, Curriculum, Technology, Education, Healthcare