Technical Trainer & Field Training Specialist - Low Voltage Systems

CSI of the Southeast; Knoxville (TN); On-site; USD 65,000 - 78,000; Full time

Job summary

CSI of the Southeast is seeking an experienced Technical Trainer & Field Training Specialist who is passionate about developing people and building technical expertise in commercial low‑voltage systems. This on-site role is based in Maynardville, TN and focuses on hands‑on and classroom instruction for field technicians.

You will create training materials, deliver sessions, coach technicians on installation, troubleshooting, maintenance, and customer service, and collaborate with Operations to

Qualifications

• Minimum 3 years of experience in commercial low voltage or related field.
• Experience training, mentoring, or leading field technicians preferred.
• Excellent communication and interpersonal skills.
• Valid driver's license and ability to travel across the United States, including overnight stays.

Responsibilities

• Deliver classroom, hands-on, and field training to technicians.
• Develop and maintain training materials, guides, and SOPs.
• Coach technicians on installation, troubleshooting, and customer service.
• Ensure work meets manufacturer specs and CSI quality expectations.
• Maintain training records and progress reports.

Skills

Technical training

Field training

Coaching

Communication

Problem solving

Travel readiness

Tools

Microsoft Office

Job description

Technical Trainer & Field Training Specialist – Commercial Low Voltage Systems

Location: Maynardville, TN (On-site)

Pay Range: $65,000-$78,000

Travel Required: Ability and willingness to travel as needed, including occasional overnight travel.

Position Summary

CSI of the Southeast is seeking an experienced Technical Trainer & Field TrainingSpecialist who is passionate about developing people and building technical expertise. This role is ideal for someone who enjoys teaching, coaching, and mentoring technicians while helping them succeed in the field.

As our Technical Trainer, you will develop and deliver hands‑on and classroom training for new and existing field technicians on commercial low‑voltage and specialized communication systems, including display boards, audio systems, POS systems, cameras, networking, structured cabling, and related technologies. You will also create training materials, guides, demonstrations, and hands‑on exercises covering installation, configuration, troubleshooting, maintenance, repair, and customer service.

Essential Duties and Responsibilities

• Deliver classroom, hands‑on, and field training to new and existing technicians.
• Conduct ride‑along, field assessments, and audits to evaluate technical skills, safety, quality, and customer service.
• Coach technicians on installation, commissioning, troubleshooting, maintenance, and best practices.
• Ensure work meets manufacturer specifications, industry standards, and CSI quality expectations.
• Support new‑hire onboarding and field orientation.
• Develop and maintain training materials, job aids, videos, and SOPs.
• Partner with Operations to improve technician performance, quality, and consistency.
• Maintain training records and progress reports.
• Stay current on new products, technologies, and manufacturer requirements.
• Serve as a technical resource for complex installation and troubleshooting issues.
• Promote a positive, team‑oriented culture and model CSI's core values.

Required Qualifications

• Minimum 3 years of experience in commercial low voltage, electrical, HVAC, telecommunications, or a related technical field.
• Previous experience training, mentoring, or leading field technicians strongly preferred.
• Working knowledge of technical systems, equipment installation, troubleshooting, and repair.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to adapt training methods to different learning styles and experience levels.
• Ability to develop and use training materials, demonstrations, and hands‑on instruction.
• Proficient with Microsoft Office and basic computer applications.
• Valid driver's license with an acceptable driving record.
• Ability to travel throughout the United States, including overnight stays.
• Ability to pass a pre‑employment drug screening and background check.

Preferred Qualifications

• Prior experience delivering hands‑on and classroom‑based technical training to technicians.
• Experience creating technical training materials or conducting classroom instruction.

Physical Requirements

• Ability to lift and carry up to 50 pounds.
• Ability to climb ladders and work on lifts.
• Ability to crawl, kneel, bend, stoop, and work in confined spaces.
• Ability to work indoors and outdoors in varying weather conditions.
• Frequent standing and walking on active construction sites.