Technical Trainer

InterSystems; United States; Remote; USD 71,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Disability and life insurance

401(k) Profit Sharing Contribution

Paid time off and holidays

Parental leave

Tuition reimbursement

Job summary

InterSystems is seeking motivated Technical Trainers to instruct customers worldwide on our software, database and interoperability technologies. Training is delivered both virtually and in person to diverse audiences, including developers, administrators and analysts.

Senior trainers will mentor newcomers, contribute to course development, and collaborate with support, sales and marketing to ensure effective learning outcomes. Some travel is required.

Qualifications

• Instructional aptitude and ability to teach complex technical topics.
• Strong technical and interpersonal customer-facing skills.
• Excellent presentation, verbal and written communication skills.
• Experience delivering training of software/applications is preferred; training candidates may be considered.
• Ability to travel to customer sites; primarily domestic travel with possible international opportunities.

Responsibilities

• Deliver technical training in person or via virtual classroom.
• Train customers, partners and internal staff to use InterSystems products.
• Support Online Learning Team to grow courses and resources.
• Collaborate with Customer Support, Account Management and Marketing to provide instructional solutions.

Skills

Instructional aptitude

Technical & interpersonal skills

Presentation skills

Training delivery experience

Willingness to travel

Education

BS or MS in Computer Science or equivalent STEM field

Object-oriented programming experience

Job description

InterSystems Technical Trainers play a crucial role instructing customers on our software, database and interoperability technologies. They deliver training solutions worldwide to empower learners from Global 500 companies to regional hospitals with the information and technical skills needed to quickly design and build powerful InterSystems technology-based solutions. We are looking for bright, confident and motivated instructors to join our training team as well as individuals wanting to become instructors. Successful Technical Trainers balance interpersonal and coaching skills with a deep technical understanding of our products. Trainers work independently to deliver and improve courses, and work collaboratively to design new courses and training materials

Senior trainers will train and mentor you as you learn and excel in delivering technically demanding training knowledge. Excellent technical skills, emotional intelligence, a desire to teach and enable others to learn, and comfort instructing in a classroom setting will help you succeed in this role.

Some trainings are delivered virtually, and others are in person.

Responsibilities

• Deliver technical training in person or in a virtual classroom using remote learning tools.
• Help customers, partners and internal staff excel in their roles by training them to use our corporate products. Developers, integrators, administrators, analysts and software architects are among those you’ll help.
• Support our Online Learning Team as they grow our catalog of interactive online courses and resources.
• Work collaboratively with Customer Support, Account Management and Marketing teams to provide innovative and sound instructional solutions to ensure effective use of InterSystems products and technologies.

Learning Outcomes

• Cultivate and refine client-facing interpersonal skills as you deliver training to diverse technical audiences.
• Sharpen presentation skills and learn how to engage audiences for an extended period of time.
• Explore new technologies supporting InterSystems cloud and big data initiatives.
• Enrich your technical acuity as you work with our database platform and interoperability products, as well as industry technologies and standards such as REST, Python, AI‑enhanced tools, AngularJS, HL7® FHIR®, OAuth and many others.

Qualifications

• Instructional aptitude.
• Strong technical and interpersonal customer-facing skills.
• Exceptional presentation skills, including strong verbal and written communication skills.
• Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
• Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
• Proven ability to quickly learn all aspects of technical software products.
• Demonstrated ability to work collaboratively and cross-organizationally.
• Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.

Education

• BS or MS in Computer Science or equivalent STEM field (Sciences, Technology, Engineering, and Mathematics).
• Object-oriented programming experience is a plus.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays
• Parental Leave
• Tuition reimbursement

The estimated base compensation range for this role is:

$71,000—$100,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com.

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.