Technical Trainer

InterSystems; Boston (MA); Hybrid; USD 71,000 - 100,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Disability and life insurance

401(k) Profit Sharing Contribution

Paid Time Off and Holidays

Job summary

InterSystems is seeking Technical Trainers to deliver training on our software, database and interoperability technologies to customers worldwide, from Global 500 firms to regional hospitals. You’ll design, deliver and improve courses, and collaborate with teams to create new materials.

Senior trainers mentor newcomers, and some trainings are virtual while others are in-person. Travel to customer sites is required, primarily domestic with some international opportunities.

Qualifications

• Instructional aptitude.
• Strong technical and interpersonal customer-facing skills.
• Exceptional presentation skills, including strong verbal and written communication skills.
• Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
• Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
• Proven ability to quickly learn all aspects of technical software products.
• Demonstrated ability to work collaboratively and cross-organizationally.
• Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.

Responsibilities

• Deliver technical training in person or in a virtual classroom using remote learning tools.
• Help customers, partners and internal staff excel in their roles by training them to use our corporate products.
• Develop and support the Online Learning Team as they grow our catalog of interactive online courses and resources.
• Collaborate with Customer Support, Account Management and Marketing to provide instructional solutions.

Skills

Instructional aptitude

Technical and interpersonal skills

Presentation skills

Travel capability

Learning agility

Education

BS or MS in Computer Science or STEM field

Object-oriented programming experience a plus

Job description

InterSystems Technical Trainers play a crucial role instructing customers on our software, database and interoperability technologies. They deliver training solutions worldwide to empower learners from Global 500 companies to regional hospitals with the information and technical skills needed to quickly design and build powerful InterSystems technology-based solutions. We are looking for bright, confident and motivated instructors to join our training team as well as individuals wanting to become instructors. Successful Technical Trainers balance interpersonal and coaching skills with a deep technical understanding of our products. Trainers work independently to deliver and improve courses, and work collaboratively to design new courses and training materials

Senior trainers will train and mentor you as you learn and excel in delivering technically demanding training knowledge. Excellent technical skills, emotional intelligence, a desire to teach and enable others to learn, and comfort instructing in a classroom setting will help you succeed in this role.

Some trainings are delivered virtually, and others are in person.

Responsibilities

• Deliver technical training in person or in a virtual classroom using remote learning tools.
• Help customers, partners and internal staff excel in their roles by training them to use our corporate products. Developers, integrators, administrators, analysts and software architects are among those you’ll help.
• Support our Online Learning Team as they grow our catalog of interactive online courses and resources.
• Work collaboratively with Customer Support, Account Management and Marketing teams to provide innovative and sound instructional solutions to ensure effective use of InterSystems products and technologies.

Learning Outcomes

• Cultivate and refine client-facing interpersonal skills as you deliver training to diverse technical audiences.
• Sharpen presentation skills and learn how to engage audiences for an extended period of time.
• Explore new technologies supporting InterSystems cloud and big data initiatives.
• Enrich your technical acuity as you work with our database platform and interoperability products, as well as industry technologies and standards such as REST, Python, AI-enhanced tools, AngularJS, HL7® FHIR®, OAuth and many others.

Qualifications

• Instructional aptitude.
• Strong technical and interpersonal customer-facing skills.
• Exceptional presentation skills, including strong verbal and written communication skills.
• Experience delivering training of software/applications is preferred (however, we are willing to train motivated technical candidates).
• Effectively communicate complex technologies and concepts (at different levels) to specific audiences.
• Proven ability to quickly learn all aspects of technical software products.
• Demonstrated ability to work collaboratively and cross-organizationally.
• Ability to travel to customer sites to deliver training. Primarily domestic travel with possible international opportunities.

Education

• BS or MS in Computer Science or equivalent STEM field (Sciences, Technology, Engineering, and Mathematics).
• Object-oriented programming experience is a plus.

We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.

InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.

Other compensation may include a discretionary annual variable target incentive.

The company also provides generous employee benefits including:

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing Contribution
• Paid Time Off and Holidays

The estimated base compensation range for this role is:

$71,000 - $100,000 USD

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

AI Disclaimer

InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems' approach to AI is guided by the InterSystems Responsible AI Guidelines . AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.

Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.

Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.

As set forth in InterSystems's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.