Technical Trainer

Procom Consultants Group; Richardson (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

A leading IT consulting firm is seeking a Technical Trainer for a contract opportunity in Richardson, TX. This role involves working with user guides to create training documentation and deliver sessions to a global user community. Candidates should have 5+ years of experience in a Technical Training role and preferably knowledge of ITSM tools. The assignment is expected to last 3-4 months with the possibility of extension, starting ASAP.

Qualifications

• 5+ years in a Technical Training role is required.
• Understanding of ITSM toolset is highly preferred.
• Background in software/application training and education is desired.

Responsibilities

• Work with existing user guides and format them for user consumption.
• Create training presentations suitable for a diverse user base.
• Deliver training sessions in classroom and online settings.

Skills

Technical Training

ITSM toolset knowledge

Software/application training

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Technical Trainer

On behalf of our client, Procom Services is searching for a Technical Trainer for a contract opportunity in Richardson, TX.

Technical Trainer Job Details

Our client is migrating from and older CA tool to ServiceNow; the project is in the early stages and the Trainer will be required to work with the existing user guides, reformat them to fit specific needs and render them suitable for general consumption for the user base. The Trainer will work with several internal resources to understand this process and create the appropriate documentation and training presentations. The Trainer will then structure, coordinate and deliver the training sessions, both in classroom and online settings, to a global user community of 3000 users (there may be some evening work as a result of the global scope - but any OT hours will need the prior approval of the manager; general hours will be 8am - 5pm). The user base will be both a technical and non-technical audience at various levels of seniority; this is company-mandated training, so the user base is expecting it.

Technical Trainer Mandatory Skills

• 5+ years in a Technical Training role is required.
• While the Trainer does not have to be versed specifically in CA's ServiceNow (a bonus if they have trained on this before), a general understanding of the ITSM toolset is highly preferred. A background in software/application training and education is desired.

Technical Trainer Start Date

ASAP

Technical Trainer Assignment Duration

3-4 months with potential extensions

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.