Technical Support Analyst

Procom Consultants Group; Plano (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT services firm is seeking a Technical Support Analyst for a contract opportunity in Plano, TX. The role involves supporting the customer base, troubleshooting Windows operating systems, and diagnosing application issues. Ideal candidates should possess strong communication and networking skills, and a 4-year degree is preferred. This position offers a 6+ month assignment with an ASAP start date, but candidates on H1B visas are not eligible.

Qualifications

• Strong communication skills and active listening.
• Ability to teach complex topics effectively.
• Experience diagnosing network connectivity issues.

Responsibilities

• Support the licensed customer base through various mediums.
• Administer and troubleshoot Windows operating systems.
• Diagnose and remediate application issues.

Skills

Communication Skills

Active Listening

Networking / Troubleshooting Skills

Windows client/server operating systems

Fault isolation

Application layer diagnosis

Education

4 year degree

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Plano, TX.

Technical Support Analyst Job Details

As a Tier-I Support Engineer for Security, within the Security System Protection Solutions Division, you will be responsible for supporting our entire licensed customer base through a variety of mediums.

Technical Support Analyst Mandatory Skills

• Communication Skills
• Understanding and applying Active Listening
• Understanding and ability to ask Open-Ended/Close-Ended/Probing Questions
• Ability to teach complex topics
• Networking / Troubleshooting Skills
• Administering and troubleshooting Windows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
• Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues
• Expertise to troubleshoot or describe common networking and application protocols
• Ability to dissect application issues at the application layer.
• Capability to discuss scenarios where candidate diagnosed a failing application, by examining the process/s and service/s which are tied to the applications functionality

Preferred Requirements

• 4 year degree
• 3 years of experience
• McAfee/Intel Security product knowledge is a plus

Technical Support Analyst Start Date

ASAP

Technical Support Analyst Assignment Length

6+ months

“Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties.”

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.