Service Technician, Appliance Repair

Sears; Winter Park (FL); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) plan with employer match

Performance bonuses

Job summary

Sears is seeking an Appliance Repair Technician in Winter Park, Florida. In this role, you will diagnose and repair various home appliances while delivering excellent customer service. The position requires mechanical knowledge, customer interaction, and the ability to travel regularly.

The role includes a competitive hourly rate and various benefits such as medical coverage, 401(k) matching, and tools provided. Experience in appliance repair is preferred, as is the ability to lift and transport equipment frequently.

Qualifications

• 1-2 years of experience in appliance repair preferred.
• Valid driver's license for the state of employment.
• Ability to read and understand technical texts.

Responsibilities

• Diagnose and repair home appliances at customers' homes.
• Deliver excellent customer experience.
• Maintain company truck and manage parts efficiently.

Skills

Mechanical knowledge

Problem-solving

Customer service

Communication skills

Ability to lift up to 50 lbs

Education

High school diploma or GED

Tools

Testing and repair tools

Smartphone

Job description

Appliance Repair Technician

Why an Appliance Repair Technician career might be right for you:

• You like solving problems – Each repair is different. You enjoy diagnosing problems and figuring out solutions.
• You like fixing things – Getting things working again is a satisfying outcome. You did that!
• You like helping others – You’re the hero of the home, fixing essential appliances and lifting that weight off the shoulders of grateful homeowners.
• You like to be on the move – You’re on the road and welcomed into customers’ homes every day.

Why a career with Sears Home Services is right for you:

• Great hourly rates – $18–$30 hourly base rate, depending on experience, certification and location.
• Benefits – A comprehensive set of medical, dental, and vision benefits with an employer‑paid health‑care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Eligible employees may receive up to $4,000 annually towards the cost of dependent tier health coverage.
• 401(k) match – Opportunity to contribute to a 401(k) plan, with an employer match calculated on your before‑tax contributions (100% on the first 3% of salary).
• More ways to earn – Technicians can earn additional performance bonuses and sales incentives throughout the year.
• Year‑round work – With Sears’ large scale and wide product range, technicians are cross‑trained and kept busy year‑round.
• Expert training – Best‑in‑class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years.
• Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills.
• Career advancement – Multiple paths to advance and cross‑train, with an average tenure of over 12 years.
• Tools provided – Sears provides a company vehicle, uniforms, specialty tools, a mobile phone, and an industry‑leading app that eliminates paperwork and provides technical support.

Responsibilities

• Drive to multiple customers’ homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves.
• Deliver excellent customer experience that consistently exceeds expectations.
• Provide customers with value‑added solutions that help make their home cleaner, more comfortable, and more protected.
• Keep the company truck well‑maintained and organized, and help manage parts efficiently.
• Perform other duties as assigned.

Requirements

• High school diploma or general education degree.
• Mechanical knowledge and aptitude, including use of testing and repair tools.
• Experience repairing and diagnosing a variety of home appliances preferred.
• Can follow directions and processes for quality workmanship.
• Can use a smartphone, including for part ordering.
• Successfully pass a background and drug screen.
• Valid driver’s license for the state(s) in which you work.
• Ability to travel up to 100%.
• Ability to work variable and flexible hours, including required overtime.
• Ability to read, understand, and apply written text of a technical nature to answer questions, solve problems, and complete job tasks.
• Excellent communication skills, both verbal and written; Ability to read, write, and speak English.
• Ability to constantly lift, carry, push, or pull up to 20 lbs (frequently up to 50 lbs; occasionally up to 100 lbs).
• Ability to constantly reach outward, handle and finger objects, stand, walk, sit, and type using a keyboard.
• Ability to frequently bend, squat, kneel, twist, turn, stoop, climb, and crawl.
• Ability to occasionally reach above shoulder.
• Ability to drive an automatic transmission vehicle.

Additional Information

Years of experience: 1–2 years. Travel requirement: Road Warrior (75% or more). Location: Peekskill, NY 10566, United States. Employment category: Regular, Full‑time. EEO/EOE: Equal Opportunity Employer / Disability / Vet.