Technical Trainer

Ace Hardware Corporation; Cannon Run West (PA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) matching

Comprehensive health coverage

Paid time off

Career growth opportunities

Job summary

Ace Hardware Home Services, Inc. is seeking an HVAC Technical Trainer in the Philadelphia area. The role focuses on developing, delivering, and continuously improving training programs for HVAC service, maintenance, and installation technicians to enhance technical proficiency and safety compliance.

You will assess technician skills, create curricula, conduct varied training sessions, and partner with leaders to drive development and business results.

Qualifications

• 7–10+ years of hands-on residential HVAC experience.
• EPA 608 Universal Certification.
• Strong knowledge of HVAC diagnostics and troubleshooting.
• Proven ability to mentor, coach, or train HVAC technicians.

Responsibilities

• Develop and deliver HVAC technical training programs for technicians at all experience levels.
• Create and maintain training materials, curricula, hands-on labs, assessments, and certification pathways.
• Conduct classroom, virtual, and field-based training sessions.
• Provide coaching and mentorship to technicians, leads, and supervisors.
• Support onboarding and development programs for new technicians.
• Train technicians on current HVAC systems, tools, technology, and best practices.

Skills

HVAC diagnostics

HVAC troubleshooting

Mentoring

Classroom instruction

Field training

Safety compliance

Communication

Project management

Electrical troubleshooting

Tools

ServiceTitan

Field service software

Job description

Compensation Details: $85,000 - $105,000 per year

Job Description: Who we are Unique Indoor Comfort Philadelphia is now an Ace Hardware Company. Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. Ace Hardware has been serving neighbors throughout America for nearly 100 years. Ace recognized the need for a trusted national service provider for home repairs, namely plumbing, heating, cooling, and electrical services. We call it Bringing Helpful to Your Home. It is our goal to deliver the same level of service, convenience, and quality that customers have come to expect from Ace Hardware. We're hiring! We're looking for employees who believe in working with integrity, making a difference, showing up with a positive attitude, and providing exceptional experiences for our customers and teammates. Whether you're an apprentice just starting out or a seasoned leader, we believe our growth creates unique opportunities for career advancement and development. We offer competitive pay, comprehensive benefits, 401(k), paid time off, and opportunities for continuous learning and professional growth.

Position Summary The HVAC Technical Trainer is responsible for developing, delivering, and continuously improving technical training programs for HVAC service, maintenance, and installation technicians. This role serves as a subject matter expert and mentor, helping technicians improve technical proficiency, diagnostic capabilities, safety compliance, customer service, and overall job performance. The ideal candidate combines advanced residential HVAC expertise with a passion for coaching others. This individual will assess technician skill levels, create curriculum, facilitate classroom and field-based training, and partner with operational leaders to drive technician development and business results.

What You'll Do

Technical Training & Development

• Develop and deliver HVAC technical training programs for technicians at all experience levels.
• Create and maintain training materials, curricula, hands‑on labs, assessments, and certification pathways.
• Conduct classroom, virtual, and field-based training sessions.
• Provide coaching and mentorship to technicians, leads, and supervisors.
• Support onboarding and development programs for new technicians.
• Train technicians on current HVAC systems, tools, technology, and best practices.

Technical Expertise

• Gas furnaces
• Heat pumps
• Air conditioners
• Ductless systems
• Indoor Air Quality (IAQ)
• Hydronic and boiler systems (where applicable)
• Electrical troubleshooting
• Refrigeration diagnostics
• Combustion analysis
• Airflow and static pressure analysis
• Support adoption of emerging technologies, including newer refrigerants and heat pump systems.

Technician Assessments & Quality Improvement

• Evaluate technician skills through ride‑alongs, observations, written tests, and practical assessments.
• Identify skill gaps and recommend individual development plans.
• Assist leadership teams in developing technician progression pathways.
• Monitor training effectiveness and recommend continuous improvements.
• Partner with operational leaders to reduce callbacks, improve diagnostic accuracy, and increase technician performance.

Safety & Compliance

• Promote a strong culture of safety throughout the organization.
• Ensure compliance with company policies, OSHA requirements, EPA regulations, and industry standards.
• Deliver safety training and reinforce safe work practices in both classroom and field environments.

Collaboration

• Partner with Service Managers, General Managers, Regional Leaders, and field teams to identify training needs.
• Coordinate manufacturer training opportunities and certification programs.
• Maintain accurate training records, certifications, and skills assessment documentation.

Required Qualifications

• 7–10+ years of hands‑on residential HVAC experience.
• Extensive experience with:
• Gas furnaces
• Heat pumps
• Air conditioners
• Hydronic/boiler systems (where applicable)
• Ductless systems
• IAQ products and solutions
• Electrical troubleshooting
• Refrigeration diagnostics
• Combustion analysis
• Airflow and static pressure testing
• EPA 608 Universal Certification.
• Demonstrated proficiency in HVAC diagnostics and troubleshooting.
• Strong knowledge of electrical systems, refrigeration cycles, airflow performance, and combustion principles.
• Proven ability to mentor, coach, or train HVAC technicians.
• Excellent verbal, written, and presentation skills.
• Strong organizational and interpersonal skills.
• Valid driver's license with an acceptable driving record.
• Strong commitment to safety, quality, and continuous improvement.

Preferred Qualifications

• NATE Certification.
• HVAC manufacturer certifications.
• 10+ years of HVAC industry experience.
• Previous HVAC instructor, trainer, or technical education experience.
• Experience designing and implementing technical training curricula.
• Experience conducting technician skills assessments and evaluating technician progression.
• OSHA 10 or OSHA 30 Certification.
• Experience with ServiceTitan or similar field service management software.
• Experience supporting residential service, maintenance, replacement, and installation operations.
• Experience training technicians on heat pump technology and newer refrigerant platforms.
• Experience developing structured technical career path programs.

Physical Requirements

• Ability to lift, carry, push, and pull up to 50 pounds.
• Ability to stand, walk, bend, kneel, climb, and work in training lab and field environments.
• Ability to travel to operating locations for training, coaching, and technician assessments.
• Ability to operate tools, testing equipment, and technology commonly used within the HVAC industry.

This position is not eligible for employment visa sponsorship now or in the future. A valid driver’s license with at least 3 years of US driving experience, is required for this role

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.

In addition to providing our employees a great culture, we offer competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short‑term disability, and long‑term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).

Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally‑owned businesses thrive and make an impact in their communities. You are joining a team that’s committed to your success and invested in your future. We provide the tools, hands‑on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co‑workers, customers, and your community.

Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support. * Benefits are provided in compliance with applicable laws, plans and policies.

Equal Opportunity Employer Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Notice to Philadelphia, PA candidates: When reviewing a post‑offer background check, we will conduct an individualized assessment based on the applicant or employee’s specific record and the duties and requirements of the specific job.

Legacy Plumbing is an award‑winning Plumbing business founded in 2006. At Legacy Plumbing, our employees don’t just “punch a clock.” They are part of something much bigger, and we all work together to fulfill our purpose of positively transforming each other, our customers, and our community. In 2022, Legacy Plumbing joined the Ace Hardware family to catapult our vision for the future to the next level. Together with Ace, we’re looking forward to growing and supporting the local community for years to come. If you want a rewarding and meaningful career with top professionals, consider joining our team.

About Ace Hardware Home Services, Inc. Ace Hardware has been serving neighbors throughout America for over 100 years. Ace launched Ace Hardware Home Services Inc. and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.

Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. Ace Hardware has been serving neighbors throughout America for 100 years. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home. Ace Hardware Home Services offers a wide range of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting. Helpful is what we do – and Ace is on a Mission to be the best, most trusted provider of home preservation services.